Month: August 2023

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Maintenance Mechanic MEP I at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Maintenance Mechanic MEP I to join our Engineering team. Under general supervision, the Maintenance Mechanic MEP I perform skilled technical work in the maintenance, repair, replacement, and installation of heating, air conditioning and refrigeration equipment, controls, distribution systems and electrical systems. Duties include semi-skilled tasks, which often require heavy lifting, a high degree of physical exertion and walking or standing for long periods of time.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Assist other Maintenance Mechanics in performing routine preventative maintenance on electrical equipment, motors, controllers, and electro/mechanical devices.
• Respond to building service calls; assist Maintenance Technicians in troubleshooting problems within facility and taking corrective action.
• Perform preventative maintenance and repairs on domestic water systems and related mechanical systems.
• Perform minor structural and mechanical tasks, electrical maintenance, and other duties.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Not Applicable.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Understand the methods, principles, and practices required for the operation and maintenance of the mechanical, plumbing, and electrical systems.
• Properly use all equipment needed to perform required duties.
• Be a skilled craftsman in the maintenance field.
• Possess basic mechanical and troubleshooting skills.
• Know general techniques in plumbing, electrical wiring, and ventilating systems.
• Possess basic knowledge to read and comprehend blueprints, drawings, electric motor schematics and other related materials.
• Effectively operate, maintain, and repair HVAC equipment.
• Follow and adhere to all safety precautions, building codes, rules, regulations, risk management and emergency procedures.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Organize and prioritize work to meet deadlines.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Must uphold ASM Global safety standards.
• Must be available for on-call, after-hours, holidays, and weekend support.
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

 

Education and/or Experience   

• High School Diploma or GED required, or 2 years of comparable experience plus required related experience may be considered in lieu of diploma.
• Any of the follow EPA Certification: TYPE I, II or III *Required*.
• Technical training in HVAC preferred.
• Apprentice Electricians License preferred.
• EPA Universal Certification preferred.
• Two (2) years’ experiences operating and maintaining building mechanical systems to include HVAC, plumbing, electrical and fire and life safety related experience *Required*.
• Previous experience in operating the following equipment preferred: Genie Lift, Forklift, JLG Boom-lift, Man-Lifts as well as other motorized lifting equipment.

 

Skills and Abilities

• Good written, verbal and computer skills.
• Remain flexible and adjust to situations as they occur.
• Work in a fast-paced environment.
• Excellent verbal and written communication required.
• Must provide exceptional customer service.
• Must be able to effectively work with others.

 

Computer Skills

• Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word, and PowerPoint.
• Working knowledge of Building Automation Systems a plus.

 

Other Qualifications 

• Be licensed to operate a motor vehicle in the United States.
• Possess any licenses, certificates or training required by local, state, or national authorities for the operation of the equipment found in the facility.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Must be able to lift 75lbs.
• Must be able to stand and work on your feet for 8-10 hours a day.
• Must be able to stretch and reach.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Maintenance-Mechanic-MEP-I_R10017909

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Maintenance Lead at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Maintenance Lead to join our Maintenance team. The Maintenance Lead, under the direction of the Maintenance Manager, will assist in directing and coordinating the daily activities of the specialty maintenance personnel at the facility. They will also, acts as liaison in the absence of the Maintenance Manager to ensure that Vehicle/Golf Cart Fleets, Carpentry, Painting trades, Grease Traps, Ansul Fire Systems, Building Roof Inspections, repairs, and Stadium Mechanical Roof Control Operation needs are coordinated and addressed. This role also coordinates ongoing building maintenance between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Responsibilities may include personnel management, to include staffing needs, interviewing, selection, training, and development, and evaluating the performance of direct reports; meeting with staff regularly; encouraging input and feedback from staff; providing feedback/coaching as required; providing positive means for employee concerns to be escalated; ensuring delegates attend meetings on supervisor’s behalf as needed.
• Responsible for tracking time and attendance for direct staff; targeting and addressing performance or quality of work concerns per employee as they occur; and escalating performance concerns to Manager and/or Director as required.
• Assist with onboarding of direct staff; provide regular feedback to ensure improved performance as well as familiarity with policies and procedures, including company and federal safety regulations.
• Develop work plans and conduct frequent inspections and audits of all assigned work areas to ensure that work is carried out in a proper, effective, safe, and orderly manner.
• Assist with the management of maintenance staff to include scheduling, coordinating, and following up on preventative maintenance, general repairs, and daily operations of assigned tasks for each facility.
• Ensure customer needs and expectations are being met or addressed. Communicate status of work orders as needed to all appropriate parties at NRG Park.
• Supervise and provide technical skill leadership in planning, organizing, and developing the implementation and maintenance of all assigned areas including, but not limited to the plumbing infrastructure of each facility to provide continuous operation of laboratory plumbing items and light fixtures as well as other general maintenance items as required for normal daily operation.
• Ensure staff’s ability to safely perform and operate all related machinery, equipment, and tools.
• Manage and evaluate all aspects of assigned areas using planning, monitoring, and controlling processes. Maintain good working relationships with project contractors.
• Works in conjunction with contractors to coordinate with events and adjacent facilities at NRG Park.
• Serve as Project manager as assigned and assist in necessary communication to everyone effected and involved in the project.
• Assist in gathering bid sheets, planning, and scheduling projects required by outside contractors, as needed.
• Facilitate in other areas of facility operations on an as needed basis.
• Assist the Manager and/or Director in development and facilitation of annual departmental operational budget, recommend an annual capital budget for long-range repairs and improvements to the facility.
• Develop and submit lists of necessary repairs and improvements.
• Oversee and supervise all work order and preventative maintenance distribution assignments to ensure an effective Preventive Maintenance Program is being carried out for all areas of his/her responsibility.
• Provide input to Manager and/or Director regarding unplanned breakdowns and their prevention; provide input to determine and eliminate root cause of problems or concerns; make design, maintenance, and operational problems visible, and escalate as required.
• Provide input on departmental procedures as needed, such as Weather Preparedness (e.g., Freeze Protection, Heavy Rain, High Wind, and Hurricane and Stadium Roof lock-down Preparation), inventory control, etc.
• Assist in additions and improvements for NRG Park
• Understand and ensure that all fire, emergency, lighting, and other control systems are in proper working condition, as well as schedule the necessary required inspections.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Carries out supervisory responsibilities in accordance with all policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have proven leadership abilities and previous experience in a management role.
• Must be able to build consensus and work effectively within the department and across departments.
• Must lead by example ASM GLOBAL safety standards.
• Effective problem-solving skills and teambuilding skills required.
• Effective coaching and performance management skills required.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, and event-related services.
• Maintain an effective working relationship with employees and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Know general techniques in painting, plumbing, carpentry, and building hardware maintenance and electrical/lighting systems.
• Shop math applicable to the building trades.
• Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Interpret shop drawings, sketches, and work orders.
• Understand and work from general instructions, specifications, blueprints, sketches, and preventative maintenance schedules.
• Follow all policies and procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
• Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner and be able to adhere to strict deadlines.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Must be available for on-call, after hours and weekend support for scheduled events.
• Organize and prioritize work from event overviews and task lists to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Perform manual labor for extended periods, often under unfavorable weather conditions.
• Ensuring and following safety measures and regulations for forklift operation.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Education and/or Experience   

• Bachelor’s degree from an accredited four-year college or university or 4 years of comparable experience plus required related experience may be considered in lieu of a bachelor’s degree.
• (4) years related experience and/or training in the public assembly industry in a supervisory or management position, or an equivalent combination of education and experience.
• Forklift experience preferred.

 

Skills and Abilities

• Work independently, exercising judgement and initiative.
• Work in a fast-paced environment.
• Remain flexible and adjust to situations as they occur.

 

Computer Skills  

• Operate a personal computer using CAD, Outlook, Windows, Word, Excel, and other standard office equipment.

 

Other Qualifications 

• Be licensed to operate a motor vehicle in the United States.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Must perform strenuous physical duties at times, including lifting, carrying, moving, and climbing.
• Must be able to lift 75lbs.
• Must be able to stand and work on your feet for 8-10 hours a day.
• Must be able to stretch and reach.
• Climbing ladders and working from heights as necessary.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Maintenance-Coordinator_R10017857

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Experience Manager at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park, NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Guest Experience Manager to join our Events team.  Under general supervision, the Guest Experience Manager oversees and guarantees that the facility provides quality customer service to clients, guests, vendors, and all others serviced by the facility.  Under the direction of the Director of Event Services, the Guest Experience Manager provides proficient and comprehensive service-oriented training to the Event Services staff and specific NRG Park departments where necessary.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Create a unique and standardized Customer Service Program for NRG Park.
• Train employees on various aspects of providing exceptional customer service, presenting the highest professional image, and maintaining an effective working relationship with clients, employees, exhibitors, guests, and others encountered in the course of employment.
• Train all partners and contractors on NRG Park Guest Experience programs.
• Responsible for the ASM Global Corporate Guest Services program.
• Provide follow-up and public relations actions when warranted with the assistance of the Guest Experience Coordinator.
• Assist with the handling of complaints from guests or partners in relation to Guest Services.
• Work with tenants, Event Coordinators, Event Services Managers, Sales and Marketing personnel and others to increase the level of exceptional customer service.
• Manage facility’s compliance to Americans with Disabilities Act (ADA) compliance.
• Work with tenants on guest service-related items pertaining to their events. Develop solutions and implement forward thinking objectives to increase level of service through property wide service training.
• Develop and implement monthly employee recognition programs and other special in-house events.
• Prepare and review with Director monthly reports on related guest services issues and challenges. Prepare solutions to any outstanding issues.
• Create, establish, and distribute Guest Services handbooks and informational literature for staff.
• Oversee and manage the Lost and Found program through the Guest Experience Coordinator.
• Manage and oversee the NRG Stadium tour program, including staffing and training tour guides, managing tour calendar, prepare and promote tours to large groups.
• Enhance the guest and client experience with customer service programs.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Carries out supervisory responsibilities in accordance with all policies and applicable laws.
• Supervise Guest Services Staff (both in-house and subcontracted personnel) and Guest Experience Coordinator to help manage the expectations of the Guest Services department.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; schedule approvals; appraising performance; rewarding and disciplining employees.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate knowledge of interpersonal relationships unique to the guest services industry.
• Apply principles of organization, supervision, training, personnel development, staffing and scheduling.
• Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, and event-related services.
• Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative duties.
• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.

 

Education and/or Experience        

• Bachelor’s degree from an accredited four-year college or university.
• Two (2) to three (3) years related experience and/or training, or an equivalent combination of education or experience.

 

Skills and Abilities

• Good written, verbal and computer skills.
• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Work in a fast-paced environment.
• Ability to speak in front of large groups for training sessions.

 

Computer Skills

• Operate standard office equipment and personal computer(s) using Ticketmaster, MS Windows, Excel, MS Word, and PowerPoint.

 

Other Qualifications

• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.
• Be licensed to operate a motor vehicle in Texas.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How to Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Guest-Experience-Manager_R10017496

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.