As the Houston/Harris County area continues to reopen, NRG Park has joined with our partners in the formation of Houston Clean/Venues and Events and VenueShield to ensure guests can easily identify safety measures in place at venues and events in the community. ASM Global subject matter experts have partnered with experts, health officials, and industry leaders in environmental hygiene, sanitization, and fulfillment on all facets of the VenueShield Program.
To see a full copy of NRG Park’s Reopening Plan click here.
A bag policy will be established for each event. Bag policy, prohibited items, and search procedure signs are posted at all event entry points.
All concessions will be taking contactless payments. Reduced number of points of sale per location allow for social distancing inside and outside of stand location. Queuing marks are placed on the ground outside of stand to designate proper guest spacing.
You must follow all policies, including health and safety policies and posted instructions while at NRG Park and on the grounds. An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medial conditions are especially vulnerable. By entering NRG Park and the grounds, you voluntarily assume all risks related to exposure to COVID-19.
Usted debe seguir todas las politicas, incluyendo las politicas de salud y seguridad, e instrucciones publicadas mientras esta en NRG Park y sus terrenos. Existe un riesgo inherente de exposicion a el COVID-19 en cualquier lugar public donde personas esten presents. COVID-19 es una efermedad extremadamente contagiosa que puede dirigir a una severa enfermedad y a la muerte. De acuerdo a los centros de control y prevencion de enfermedades, cuidadanos mayores de edad y personas con condiciones medicas de alto riesgo son especialmente vulnerables. Al entrar a NRG Park y sus terrenos, usted asume voluntariamente todos los riesgos relacionados con la exposicion a el COVID-19.
All drinking fountains are be disabled and covered to prevent the possible spread of COVID-19. Water in paper cups are available at all open concession stands at no cost.
Elevators and escalators will be available for use with proper social distancing practices followed. Only 4 guests including an elevator attendant are allowed per elevator. On escalators, guests must allow for a 6-foot distance between themselves and other guests.
Entry locations, quantity, and length of queuing lines will be established based on event requirements. Quantity and length of queuing lines at each entry are established to minimize wait-times and maintain social distancing. All queuing lanes have social distancing markers and lane delineators to aid guests. Signage is posted at each entry point in English and Spanish, defining the terms and conditions of entry into the venue.
Based on event requirements and logistics, a staged entry process may be implemented to manage the arrival and processing of guests, reduce crowding, and support social distancing.
Seating capacity will be based on the current DSHS guidelines. The current DSHS guidelines allow for up to 50% of the existing seating capacity while maintaining 6’ social distancing between groups. Applying social distancing requirements typically results in seating capacities for fixed seating of less than 25% of capacity. In all cases, seating capacity will be limited to the maximum seating allowable with social distancing or as otherwise permissible under local health authority guidelines.
Face masks are required at all times on property. All individuals are required to adhere to all local ordinances regarding the use of face coverings while attending events or working at NRG Park.
Guests are allowed to bring a small (3 oz or less) personal container of hand sanitizer to the venue. Hand sanitizer will be available for purchase before entry. Hand sanitizer stations are readily available, highly visible on both the exterior and interior of the facilities and easily accessible to guests. Touchless hand sanitizing stations are located in high traffic areas.
Merchandise areas, including the team stores and fixed and portable sales outlets, will are operated in compliance with local health and safety social distancing and capacity guidelines. The payment process is performed without the cashier handling the merchandise (customer displays barcode) and touchless payment.
Cashless payment options are available at all parking gates accepting payment. Parking staff will maintain 6’ social distancing from all individuals and wear the appropriate PPE for their assignments.
Restroom occupancy is limited to the number of available water closets(stalls)and urinals within the restrooms to maintain social distancing. Social distancing markers and queuing delineators are placed at entrances to public restrooms, including family restroom locations.
All designated smoking areas within NRG Stadium will be closed, and smoking will be prohibited on stadium ramps.
All individuals are encouraged to maintain a minimum 6-foot (2 meters) distance between individuals whenever possible. Avoid handshaking, hugging, and other forms of close personal contact.
All events are encouraged to use electronic ticketing and ticket scanning whenever possible. Tickets will be grouped in pods of up to eight (8) seats. Guests must purchase all tickets in the seating pod, and only members of the same family or group may sit in the pod.
All advance ticket sales are conducted online utilizing electronic ticketing whenever possible. NRG Park's advance sales ticket windows will remain closed for the foreseeable future. All ticket purchases will include notification of event health, safety, and security procedures in English and Spanish. Prepaid parking will be available in association with online ticket sales.
Protecting the health and safety of staff and volunteers working at NRG Park is a critical piece of reopening. Our facilities and events depend on reliable and talented individuals to complete their assignments in a timely and efficient manner. All working personnel undergo health screening and temperature checks before entering the facilities. Working personnel who do not pass the health screening or temperature check are asked to return home.