Author: HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Event Suite Sales Coordinator at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Event Suite Sales Coordinator to join our Sales team.   Under general supervision of the Director of Sales and the Event Suite Sales Manager, the Coordinator assists the team with the seating/suites for the Stadium Suite Sales Program for all events, not including catering.  Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Assists the Sales team in selling suites to events at NRG Park (i.e., Concerts, Family Show’s, Monster Jam, etc.)
• Contact prospective user groups and individuals to promote the program.
• Assist the Sales Department with follow-up on leads generated by outside sources.
• Along with the Manager, prepare and deliver suite sales presentations to prospective clients and others at local trade shows, conventions and networking sales events as assigned.
• Schedule and/or conduct facility tours for prospective clients.
• Discuss the facility with site selection committees or designated others.
• Participate with community and industry related associations, committee study groups and task forces.
• Act as Event Day NRG Park Suite Service Representative.
• Coordinate with NRG Park caterer to create and implement catering options for events.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Not applicable.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate knowledge of principles, practices and terminology of public relations programs, advertising, marketing, sales presentation techniques and public speaking.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.

  

Education and/or Experience    

• Some college courses with emphasis in Sales, Marketing, Public Relations, Business Administrative, Public Administration or related field is required.
• Education and experience should be an equivalent combination of at least three (3) years.

 

Skills and Abilities

• Work independently, exercising judgment and initiative.
• Remain flexible and adjust to situations as they occur.
• Follow guidelines of the Event Suite Sales Program.
• Ability to provide guests with the utmost of customer service, including conflict resolution.
• Meet and/or exceed projections, schedules, and timelines.
• Ability to work extended and/or irregular hours that may vary due to functions, including day, evening, weekends, and holidays as needed.

 

Computer Skills

• Operate a personal computer using Windows, Word, Excel, and other standard office equipment.

 

Other Qualifications

• Be licensed to operate a motor vehicle in the United States.  

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Event-Suite-Sales-Coordinator_R10018215

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Experience Training Manager at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park, NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Guest Experience Training Manager to join our Guest Experience team.  Under general supervision, the Guest Experience Training Manager oversees and guarantees that the facility provides quality customer service to clients, guests, vendors, and all others serviced by the staff and facility at NRG Park.  Under the direction of the Director of Event Services, the Guest Experience Training Manager develops and provides proficient and comprehensive service-oriented training to the staff of ASM Global and other entities at NRG Park where necessary.  Acts as liaison between the facility and clients, ensuring all clients’ guest service training requirements are met and facility rules, regulations, and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Enhance and maintain a unique and standardized Guest Experience Training Program for NRG Park.
• Enforce a vibrant customer-focused culture by rallying together key stakeholders, ASM Global team members, as well as all the organization’s business partners and their personnel.
• Build Guest Experience staff proficiency to achieve the best guest experience consistently.
• Train team members on various aspects of providing exceptional customer service, presenting the highest professional image, and maintaining an effective working relationship with clients, team members, exhibitors, guests, and others encountered in the course of employment.
• Provide instructor-led training to all partners and contractors on NRG Park Guest Experience programs.
• Develop situational training modules for each ASM Global department which proactively enhance the overall Guest Experience
• Coordinate with Human Resources and management staff to ensure the achievement of training objectives.
• Coordinate with the ASM Global ADA Administrator to ensure all employees are represented equally through the Guest Experience Training Program.
• Keep up to date on the latest training trends, developments, and best practices. To include but not limited to conference attendance, collaboration with other ASM Global properties, etc.
• Maintain and support the high standards of NRG Park and positively contribute to the culture of the organization.
• Work with tenants and all ASM Global personnel to increase the level of exceptional customer service.
• Develop solutions and implement forward-thinking objectives to increase the level of guest experiences through property-wide customer service training.
• In conjunction with the Guest Experience Managers, develop a team which serves to audit NRG Park events on a year-round basis to provide metrics for review.
• Analyze guest experience audit data to develop customized training plans to address any training gaps identified.
• Prepare and review with Director monthly reports on related guest experience issues and challenges.
• Manage team member enrollment for training, schedule training sessions, and organize the resources to facilitate training programs.
• Provide training outside of normal scheduled training and off hours, as necessary.
• Guest services champion for team member reward and recognition initiatives for exceptional guest experience encounters
• Assist with maintaining the employee recognition program including but not limited to maintaining recognition website, inventory collected and distributed, messaging regarding the program, etc.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Carries out supervisory responsibilities in accordance with all policies and applicable laws.
• Supervise Guest Services Staff (both in-house and subcontracted personnel) and Guest Experience Coordinator to help manage the expectations of the Guest Services department.
• Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; scheduling approvals; appraising performance; rewarding and disciplining team members.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Demonstrate knowledge of interpersonal relationships unique to the guest services industry.
• Demonstrate knowledge of industry terminology, facility capabilities, operational procedures, and event-related services.
• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedules and produce accurate results.
• Maintain an effective working relationship with clients, team members, exhibitors, patrons, and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Remain flexible and adjust to situations as they occur.
• Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.

 

Education and/or Experience        

• Bachelor’s degree from an accredited four-year college or university in Learning Development, Instructional Design, Human Resources, or a related discipline preferred.
• Two (2) to three (3) years related experience and/or training, or an equivalent combination of education or experience required.
• Experience in human resources or employee development positions preferred.
• A proven track record of training program development and management is required.
• An ATD certification is preferred.
• ADDIE model experience is a plus.
• General knowledge of ADA laws related to Employees preferred.

 

Skills and Abilities

• Excellent interpersonal skills including verbal, written, computer, presentation, and facilitation skills with the ability to communicate effectively with all levels within the organization.
• Demonstrate exceptional skills in customer relations, communications, and problem-solving.
• Work in a fast-paced environment.
• Ability to apply conflict resolution and problem-solving skills in a team-oriented environment.
• Exceptional experience in leading, motivating, and developing team members.
• Inspire and influence teams across NRG Park to work together towards common goals.
• Self-directed with strong project management skills and initiative to learn new skills independently.
• Knowledge of instructional design methodology and adult learning concepts, principles, and practices with experience applying this knowledge to adult learners.
• Ability to speak in front of large groups for training sessions.

 

Computer Skills

• Operate standard office equipment and personal computer(s) using MS Windows, Excel, MS Word, and PowerPoint.
• Ability to develop video-related training materials preferred.

 

Other Qualifications

• Be licensed to operate a motor vehicle in the United States preferred.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How to Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Guest-Experience-Training-Manager_R10018158

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department (832) 667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Maintenance and Engineering Administrative Assistant at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    The Maintenance and Engineering Administrative Assistant, under general supervision, provides a variety of administrative support to the Director of Maintenance and Engineering and designated personnel and/or departments.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Draft letters, reports, and other correspondence in a timely, accurate manner.
• Compose routine correspondence not requiring a supervisor’s attention.
• Receive and screen telephone calls and visitors and provide routine information regarding policies and procedures.
• Receive, route and file incoming and outgoing correspondence and ensure timely replies and/or action.
• Review all correspondence to remain informed of all activities and pertinent information.
• Maintain and update office department event calendar.
• Set-up new hire workstation.
• Schedule monthly staff meetings and supplies.
• Event overview billing as needed for events. (i.e., daily, weekly, etc.)
• Maintain and monitor service contract pricing and update as needed.
• Maintain a variety of files and records of information such as budget and expense records.
• Plan conferences and meetings, make travel reservations and keep a calendar of appointments for Director of Maintenance and Engineering.
• Maintain and order all necessary supplies and materials for the offices and maintain department’s employee tool inventory log.
• Scheduling necessary repairs for office equipment.
• Generate purchase orders and reconcile invoices.
• Reconcile event utility billing with other departments.
• Schedule and maintain temporary labor requests and reconcile associate invoices.
• Schedule Manager appointments for bid proposal meetings and generate bid summaries after proposals are received.
• Submit monthly event expense summaries to Finance.
• Gather each department monthly hour totals and submit report to Director of Maintenance and Engineering.
• Distribute game day credentials for employees and contractors and maintain game day elevator logbook.
• Retrieve department monthly activity reports from department Managers and submit report to Director of Maintenance and Engineering using the Asset Essentials Maintenance program.
• Generate agendas for monthly department meetings.
• Order and maintain staff uniforms and reconcile weekly invoices.
• Maintain petty cash.
• Assist the Operations & Technical Services Administrative Assistant as needed, including backup during scheduled time away as necessary.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Not applicable.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Remain flexible and adjust to situations as they occur.
• Work independently, exercising judgment and initiative.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

 

Education and/or Experience

• Two (2) years of college level business training preferred.
• Three (3) years of experience in a clerical or administrative assistant role; or an equivalent combination of education and experience required.

 

Skills and Abilities

• Have strong problem solving and analytical skills.
• Possess strong interpersonal skills.

 

Computer Skills

• Operate a personal computer using Windows, Word, Excel, FileMaker Pro, PowerPoint, Outlook, and other standard office equipment.
• Experience with Office365, Microsoft Teams, SharePoint, and online meeting platforms such Zoom is preferred.
• Ability to learn software platforms such as Ungoerbock, ABI, 24/7 Software Solutions and Asset Essentials.

 

Other Qualifications

• Be licensed to operate a motor vehicle in the United States.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

  

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Maintenance---Engineering-Administrative-Assistant_R10018156

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Maintenance Mechanic MEP I at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Maintenance Mechanic MEP I to join our Engineering team. Under general supervision, the Maintenance Mechanic MEP I perform skilled technical work in the maintenance, repair, replacement, and installation of heating, air conditioning and refrigeration equipment, controls, distribution systems and electrical systems. Duties include semi-skilled tasks, which often require heavy lifting, a high degree of physical exertion and walking or standing for long periods of time.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Assist other Maintenance Mechanics in performing routine preventative maintenance on electrical equipment, motors, controllers, and electro/mechanical devices.
• Respond to building service calls; assist Maintenance Technicians in troubleshooting problems within facility and taking corrective action.
• Perform preventative maintenance and repairs on domestic water systems and related mechanical systems.
• Perform minor structural and mechanical tasks, electrical maintenance, and other duties.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Not Applicable.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Understand the methods, principles, and practices required for the operation and maintenance of the mechanical, plumbing, and electrical systems.
• Properly use all equipment needed to perform required duties.
• Be a skilled craftsman in the maintenance field.
• Possess basic mechanical and troubleshooting skills.
• Know general techniques in plumbing, electrical wiring, and ventilating systems.
• Possess basic knowledge to read and comprehend blueprints, drawings, electric motor schematics and other related materials.
• Effectively operate, maintain, and repair HVAC equipment.
• Follow and adhere to all safety precautions, building codes, rules, regulations, risk management and emergency procedures.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Work independently, exercising judgment and initiative.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Organize and prioritize work to meet deadlines.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Must uphold ASM Global safety standards.
• Must be available for on-call, after-hours, holidays, and weekend support.
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

 

Education and/or Experience   

• High School Diploma or GED required, or 2 years of comparable experience plus required related experience may be considered in lieu of diploma.
• Any of the follow EPA Certification: TYPE I, II or III *Required*.
• Technical training in HVAC preferred.
• Apprentice Electricians License preferred.
• EPA Universal Certification preferred.
• Two (2) years’ experiences operating and maintaining building mechanical systems to include HVAC, plumbing, electrical and fire and life safety related experience *Required*.
• Previous experience in operating the following equipment preferred: Genie Lift, Forklift, JLG Boom-lift, Man-Lifts as well as other motorized lifting equipment.

 

Skills and Abilities

• Good written, verbal and computer skills.
• Remain flexible and adjust to situations as they occur.
• Work in a fast-paced environment.
• Excellent verbal and written communication required.
• Must provide exceptional customer service.
• Must be able to effectively work with others.

 

Computer Skills

• Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word, and PowerPoint.
• Working knowledge of Building Automation Systems a plus.

 

Other Qualifications 

• Be licensed to operate a motor vehicle in the United States.
• Possess any licenses, certificates or training required by local, state, or national authorities for the operation of the equipment found in the facility.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Must be able to lift 75lbs.
• Must be able to stand and work on your feet for 8-10 hours a day.
• Must be able to stretch and reach.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Maintenance-Mechanic-MEP-I_R10017909

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Accounts Receivable Specialist at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Accounts Receivable Specialist to join our Finance team. Under general supervision of the Director of Finance and Accounting Manager, the Accounts Receivable Specialist supports the Finance Department and is responsible for accounts receivable. Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Assist the Finance Department in its day-to-day activities.
• Key data into accounting software for A/R and general journal entries.
• Billing and distributing invoices.
• Record customer payments, checks, cash, and/or credit card transactions.
• Record and post sales from various facility functions, i.e., Parking, Box Office ticket sales, Exhibitor Services sales, and any other revenue sources.
• Assist in preparation of accounts receivable process including payment processing and preparations of invoices.
• Assist in review of accounts receivable aging for timely collection.
• Preparation of check deposit batch and posting.
• Resolve credit card chargebacks.
• Complete assigned sections of the monthly close by the specified deadline.
• Communicate with accounting staff regarding status of projects, workload, and concerns in the department daily.
• Assist in preparation of audit schedules.
• Assist Accounting Department, including but not limited to, Accountants, Accounting Manager, Finance Manager and Director of Finance.
• Serve as a point of contact for customers and internal clients for inquiries related to accounts receivable activity.
• Complete vendor credit requests as needed.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Not applicable.

 

 Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Apply standard accounting principles, financial control procedures, computerized accounting systems/software, and fiscal management.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Maintain an effective working relationship with clients, employees, customers, vendors, and others encountered in the course of employment.
• Organize and prioritize work to meet deadlines.

 

Education and/or Experience        

• Associate degree from a two-year college or university plus 1-2 years related experience and/or training, or equivalent combination of education and experience.
• 2-3 years related experience in the sports and entertainment industry, or equivalent combination of education and experience.
• Basic understanding of accounting principles.

 

Skills and Abilities

• Discretion in dealing with confidential and delicate materials and information.
• Must be able to prioritize and complete work assignments on a timely basis.
• Process a high standard of integrity and commitment to quality of work.
• Strong interpersonal and organizational skills.
• Ability to accurately review statistical and other financial records and information.
• Ability to work under above average pressure in meeting urgent deadlines.

 

Computer Skills

• Operate standard office equipment and personal computer(s) using MS Windows, Excel, MS Word, and Adobe Acrobat.
• Extensive knowledge of accounting software, spreadsheets, and word processing software.
• Knowledge of Solomon or D365 a plus.

 

Other Qualifications

• Ability to work irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Accounts-Receivable-Specialist_R10017903

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Maintenance Lead at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Maintenance Lead to join our Maintenance team. The Maintenance Lead, under the direction of the Maintenance Manager, will assist in directing and coordinating the daily activities of the specialty maintenance personnel at the facility. They will also, acts as liaison in the absence of the Maintenance Manager to ensure that Vehicle/Golf Cart Fleets, Carpentry, Painting trades, Grease Traps, Ansul Fire Systems, Building Roof Inspections, repairs, and Stadium Mechanical Roof Control Operation needs are coordinated and addressed. This role also coordinates ongoing building maintenance between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Responsibilities may include personnel management, to include staffing needs, interviewing, selection, training, and development, and evaluating the performance of direct reports; meeting with staff regularly; encouraging input and feedback from staff; providing feedback/coaching as required; providing positive means for employee concerns to be escalated; ensuring delegates attend meetings on supervisor’s behalf as needed.
• Responsible for tracking time and attendance for direct staff; targeting and addressing performance or quality of work concerns per employee as they occur; and escalating performance concerns to Manager and/or Director as required.
• Assist with onboarding of direct staff; provide regular feedback to ensure improved performance as well as familiarity with policies and procedures, including company and federal safety regulations.
• Develop work plans and conduct frequent inspections and audits of all assigned work areas to ensure that work is carried out in a proper, effective, safe, and orderly manner.
• Assist with the management of maintenance staff to include scheduling, coordinating, and following up on preventative maintenance, general repairs, and daily operations of assigned tasks for each facility.
• Ensure customer needs and expectations are being met or addressed. Communicate status of work orders as needed to all appropriate parties at NRG Park.
• Supervise and provide technical skill leadership in planning, organizing, and developing the implementation and maintenance of all assigned areas including, but not limited to the plumbing infrastructure of each facility to provide continuous operation of laboratory plumbing items and light fixtures as well as other general maintenance items as required for normal daily operation.
• Ensure staff’s ability to safely perform and operate all related machinery, equipment, and tools.
• Manage and evaluate all aspects of assigned areas using planning, monitoring, and controlling processes. Maintain good working relationships with project contractors.
• Works in conjunction with contractors to coordinate with events and adjacent facilities at NRG Park.
• Serve as Project manager as assigned and assist in necessary communication to everyone effected and involved in the project.
• Assist in gathering bid sheets, planning, and scheduling projects required by outside contractors, as needed.
• Facilitate in other areas of facility operations on an as needed basis.
• Assist the Manager and/or Director in development and facilitation of annual departmental operational budget, recommend an annual capital budget for long-range repairs and improvements to the facility.
• Develop and submit lists of necessary repairs and improvements.
• Oversee and supervise all work order and preventative maintenance distribution assignments to ensure an effective Preventive Maintenance Program is being carried out for all areas of his/her responsibility.
• Provide input to Manager and/or Director regarding unplanned breakdowns and their prevention; provide input to determine and eliminate root cause of problems or concerns; make design, maintenance, and operational problems visible, and escalate as required.
• Provide input on departmental procedures as needed, such as Weather Preparedness (e.g., Freeze Protection, Heavy Rain, High Wind, and Hurricane and Stadium Roof lock-down Preparation), inventory control, etc.
• Assist in additions and improvements for NRG Park
• Understand and ensure that all fire, emergency, lighting, and other control systems are in proper working condition, as well as schedule the necessary required inspections.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Carries out supervisory responsibilities in accordance with all policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have proven leadership abilities and previous experience in a management role.
• Must be able to build consensus and work effectively within the department and across departments.
• Must lead by example ASM GLOBAL safety standards.
• Effective problem-solving skills and teambuilding skills required.
• Effective coaching and performance management skills required.
• Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, and event-related services.
• Maintain an effective working relationship with employees and others encountered in the course of employment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Know general techniques in painting, plumbing, carpentry, and building hardware maintenance and electrical/lighting systems.
• Shop math applicable to the building trades.
• Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Interpret shop drawings, sketches, and work orders.
• Understand and work from general instructions, specifications, blueprints, sketches, and preventative maintenance schedules.
• Follow all policies and procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
• Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner and be able to adhere to strict deadlines.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Must be available for on-call, after hours and weekend support for scheduled events.
• Organize and prioritize work from event overviews and task lists to meet deadlines.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Perform manual labor for extended periods, often under unfavorable weather conditions.
• Ensuring and following safety measures and regulations for forklift operation.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Education and/or Experience   

• Bachelor’s degree from an accredited four-year college or university or 4 years of comparable experience plus required related experience may be considered in lieu of a bachelor’s degree.
• (4) years related experience and/or training in the public assembly industry in a supervisory or management position, or an equivalent combination of education and experience.
• Forklift experience preferred.

 

Skills and Abilities

• Work independently, exercising judgement and initiative.
• Work in a fast-paced environment.
• Remain flexible and adjust to situations as they occur.

 

Computer Skills  

• Operate a personal computer using CAD, Outlook, Windows, Word, Excel, and other standard office equipment.

 

Other Qualifications 

• Be licensed to operate a motor vehicle in the United States.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Must perform strenuous physical duties at times, including lifting, carrying, moving, and climbing.
• Must be able to lift 75lbs.
• Must be able to stand and work on your feet for 8-10 hours a day.
• Must be able to stretch and reach.
• Climbing ladders and working from heights as necessary.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Maintenance-Coordinator_R10017857

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Outside Operations Inventory Clerk at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.  We are seeking a unique Outside Operations Inventory Clerk to join our Outside Operations team.   Under direct supervision of the Senior Outside Operations Manager, is responsible for Sign Shop and Wardrobe operations, including organization and inventory control.  Also, acts as liaison between the facility and clients, ensuring all client’s requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Assist in the development and full daily implementation of an efficient inventory management process.
• Responsible for checking in and out all Outside Operations support personnel, including subcontractors and volunteers.
• Issuing and collecting uniforms, supplies and the appropriate daily event notes upon employee check in and check out.
• Utilize Inventory Management program to track and distribute Wardrobe inventory daily.
• Maintaining staff uniforms, including laundering, based on event needs.
• Responsible for assigning and tracking departmental radios.
• Reporting of inventory status updates, issues, and suggestions to Management.
• Create purchase order requests to maintain optimal equipment and inventory at all times.
• Assist in the coordination of all special event wardrobe relocations.
• Produce signage in accordance with the guidelines set forth by Outside Operations Management.
• Responsible for all event vehicle directional signs and event pedestrian signs displayed in/around the NRG Park property.
• Preparation, set up, posting, removal and storage organization of all events related signage.
• Inputting work orders to have sign materials available for all sign requests.
• Inventory and maintenance of all signage making equipment and supplies.
• Maintenance and cleaning of all signs, sign storage and sign shop workspace.
• Reviewing all event overviews and signing requests within 36 hours of receiving the request.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Not applicable.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
• Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner and be able to adhere to strict deadlines.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Education and/or Experience   

• High School Diploma or GED and one (1) year related experience in inventory control; or and equivalent combination of education and experience.

 

Skills and Abilities

• Strong ability to multitask including balancing multiple projects and assignments simultaneously.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgement and initiative.
• Work in a fast-paced environment.
• Remain flexible and adjust to situations as they occur.

 

Computer Skills  

• Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Word, and Excel.
• Experience with inventory control, asset tracking and other software databases are preferred.
• Experience working with graphic design software and printing equipment preferred.

 

Other Qualifications 

• Be licensed to operate a motor vehicle in the United States.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. The position will require lifting, bending, kneeling, etc. during the normal course of a shift.

• Position may require heavy lifting up to 50 lbs.
• Climbing, carrying, bending, stooping, and kneeling required.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Outside-Operations-Inventory-Control-Clerk_R10017856

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an Accounting Clerk at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    Under general supervision of the Director of Finance, the Accounting Clerk assists in the day-to-day operations of the Finance department including accounts payable and receivable as well as assigning purchase orders and maintaining the purchase order system.

 

Essential Duties and Responsibilities

Include the following:

• Assist Director of Finance as instructed.
• Prepare the daily cash receipts log.
• Compile and sort documents, such as invoices and checks, confirming business transactions.
• Assist with accounts payable including inputting, matching vendor invoices to purchase orders and check disbursement.
• Maintain all Finance files; respond to inquiries and research discrepancies.
• Assist in inputting accounting information into the accounting system as instructed.
• Relieve Shipping and Receiving Clerk as necessary.
• Assist Purchasing Manager as needed.
• Pick up and distribution of internal and external mail delivery daily.
• Assist in maintaining internal audit controls & and participate in external audits.
• Assist in monthly closing process.
• Maintain purchase order system.
• Working quickly and efficiently is a must.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Not applicable.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong organizational skills and ability to effectively work under pressure on multiple projects simultaneously, while meeting tight deadlines.
• Maintain an effective working relationship with clients, tenants, employees, exhibitors, patrons, and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Remain flexible and adjust to situations as they occur.
• Must be able to maintain confidentiality and use discretion when privy to sensitive information.
• Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

Education and/or Experience        

• Associate degree from a two-year college or university preferred.
• One (1) to two (2) years related experience and/or training; or equivalent combination of education and experience required.

 

Skills and Abilities

• Understand and apply standard accounting principles, financial control procedures, computerized accounting systems/software, and financial management preferred.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.
• Work independently, exercising judgment and initiative.
• Organize and prioritize work to meet deadlines.
• Work effectively under pressure and produce accurate results.

 

Computer Skills

• Operate a personal computer using Windows, Word, Excel, and other standard office equipment.
• Experience of an accounting software package is preferred.
• Solomon and File Maker Pro is a plus.

 

Other Qualifications

• Be licensed to operate a motor vehicle in the United States.  

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Accounting-Clerk_R10017797-1

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Experience Manager at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park, NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Guest Experience Manager to join our Events team.  Under general supervision, the Guest Experience Manager oversees and guarantees that the facility provides quality customer service to clients, guests, vendors, and all others serviced by the facility.  Under the direction of the Director of Event Services, the Guest Experience Manager provides proficient and comprehensive service-oriented training to the Event Services staff and specific NRG Park departments where necessary.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Create a unique and standardized Customer Service Program for NRG Park.
• Train employees on various aspects of providing exceptional customer service, presenting the highest professional image, and maintaining an effective working relationship with clients, employees, exhibitors, guests, and others encountered in the course of employment.
• Train all partners and contractors on NRG Park Guest Experience programs.
• Responsible for the ASM Global Corporate Guest Services program.
• Provide follow-up and public relations actions when warranted with the assistance of the Guest Experience Coordinator.
• Assist with the handling of complaints from guests or partners in relation to Guest Services.
• Work with tenants, Event Coordinators, Event Services Managers, Sales and Marketing personnel and others to increase the level of exceptional customer service.
• Manage facility’s compliance to Americans with Disabilities Act (ADA) compliance.
• Work with tenants on guest service-related items pertaining to their events. Develop solutions and implement forward thinking objectives to increase level of service through property wide service training.
• Develop and implement monthly employee recognition programs and other special in-house events.
• Prepare and review with Director monthly reports on related guest services issues and challenges. Prepare solutions to any outstanding issues.
• Create, establish, and distribute Guest Services handbooks and informational literature for staff.
• Oversee and manage the Lost and Found program through the Guest Experience Coordinator.
• Manage and oversee the NRG Stadium tour program, including staffing and training tour guides, managing tour calendar, prepare and promote tours to large groups.
• Enhance the guest and client experience with customer service programs.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Carries out supervisory responsibilities in accordance with all policies and applicable laws.
• Supervise Guest Services Staff (both in-house and subcontracted personnel) and Guest Experience Coordinator to help manage the expectations of the Guest Services department.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; schedule approvals; appraising performance; rewarding and disciplining employees.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate knowledge of interpersonal relationships unique to the guest services industry.
• Apply principles of organization, supervision, training, personnel development, staffing and scheduling.
• Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, and event-related services.
• Demonstrate the principles and techniques of supervision, training, budgeting, and other administrative duties.
• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.

 

Education and/or Experience        

• Bachelor’s degree from an accredited four-year college or university.
• Two (2) to three (3) years related experience and/or training, or an equivalent combination of education or experience.

 

Skills and Abilities

• Good written, verbal and computer skills.
• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Work in a fast-paced environment.
• Ability to speak in front of large groups for training sessions.

 

Computer Skills

• Operate standard office equipment and personal computer(s) using Ticketmaster, MS Windows, Excel, MS Word, and PowerPoint.

 

Other Qualifications

• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.
• Be licensed to operate a motor vehicle in Texas.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How to Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Guest-Experience-Manager_R10017496

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.