faq | NRG Park

Some event may follow a clear bag policy. Please ready our clear bag policy here.

Bag policies vary per event. More information on specific events can be found via the event page on our web Calendar, or by emailing guestservices@nrgpark.com. Backpacks and large bags that exceed 11”x17” are not allowed. Necessary diaper bags and medical bags are subject to inspection before entry. All Houston Texans games and NFL contracted events follow the NFL Clear Bag Policy. For more information regarding the Houston Texans NFL Clear Bag Policy, please visit here.

For most events at NRG Park, children two years of age and older require a ticket for entrance. Children under two on the lap are free, but this is not a blanket policy for all events. For example NCAA events require that everybody must have a ticket. For many family shows the rule is children one year of age and older require a ticket. RodeoHouston’s current policy is children three years of age and older require a ticket. Please double check the policy for each show.

Yes. Promoters may decide to change their ticket prices based on market conditions.

Fans can buy handicap/accessible seats to a show being sold on Ticketmaster at www.Ticketmaster.com, at 1 800 745-3000 or at the NRG Park ticket windows subject to availability. Please visit our Accessibility Guide for more information.

Yes. Tickets purchased at the NRG Park ticket windows do not include the Ticketmaster convenience fees.

Yes. For advance ticket sales at the NRG Stadium south ticket windows VISA, MasterCard, American Express and Discover cards are accepted. Checks are not accepted. On the day of a show ticket sales may be cash only for certain events. There are ATMs located near most ticket windows.

No. For example RodeoHouston tickets are not sold on Ticketmaster (go to rodeohouston.com for more information). There are other events which do not sell their event tickets on Ticketmaster, but currently most live entertainment events at NRG Park except RodeoHouston sell their tickets on Ticketmaster.

This is the official website of NRG Park in Houston, Texas. At nrgpark.com, we respect and protect the privacy of our customers and those who use our websites, products and services. You always have the opportunity to opt-out or change preferences in our non-transactional email messages to you by following a link in the footer of all non-transactional email messages. Our Site and our products and services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13.

To read more about our privacy policy click here.

A camera policy is determined by each show, and therefore varies from event to event. Small, point and shoot cameras are allowed for Houston Texans and Rodeo Houston events. No audio or video recorders are allowed for any event.

For more detailed information regarding stadium tours, please visit our Stadium Tours page.