Bruno Mars: The Romantic Tour

IMPORTANT TIMES:

BOX OFFICE OPENS – 10:00 AM

GATES OPEN – 4:00 PM

BUDLIGHT PLAZA OPENS- 3:00 PM

STADIUM DOORS OPEN – 5:00 PM

CONCERT START TIME – 7:00 PM

GENERAL INFORMATION

CLEAR BAG POLICY IS IN EFFECT | NRG PARK IS CASHLESS

**Floor entry will ONLY be available through Philips 66 & Ford gates

PARKING

• Parking rate is $50+ tax per space. No in and out access
• Recommended Gate Entry:
  • Open at 3:00pm – 3, 9, 13, 15 & 16
  • Open at 5:00pm – 4, 6, & 8
• Prepaid general and VIP parking is available for Bruno Mars : The Romantic Tour

**Purchase at nrgpark.com

• Parking: Orange, Red, Maroon, Blue, Yellow, Green & Purple Lots
• Rideshare: Drop-off/Pick-up: Gate 16B, Yellow Lot
• Suites Parking: Green & Blue Parking

IMPORTANT LOCATIONS INSIDE THE STADIUM

• Guest Experience Booths: SE Tunnel, Sections 113, 133, 347, & 543
• Nursing Mother’s & Sensory Rooms: Section 133
• First Aid: Sections 120, 140, 328, 356, 526, 552

TICKET INFO

ACCESSING YOUR MOBILE TICKET. YOUR PHONE IS YOUR TICKET.

Tickets are good for 1 scan only, there is NO RE-ENTRY for this event.

• If you purchased tickets from Ticketmaster, you will receive an email. You must open the email and click “View Mobile Tickets”
• If you received transferred tickets you must open the email or text and accept the tickets
• Use your Ticketmaster app to quickly access your tickets

Barcodes will only appear 8 hours prior to the event.

TO USE YOUR TICKET ON EVENT DAY:

If you bought tickets for others, you can transfer tickets to your group if you are not arriving together.

• Before you arrive at the venue, sign into your account in the Ticketmaster app
• Tap My Events to view your order
• Click on the event you are attending
• Select View & Save Tickets
• Add your ticket to your phone’s digital wallet to easily scan and go to the gate

When you arrive, simply open your ticket in your phone’s wallet, either tap your phone or scan your QR code and you’re in!

ADA INFORMATION

ARRIVING TO NRG STADIUM

• ADA Parking: Orange, Red, Maroon, Blue, Yellow, Green & Purple Lots
• ADA Shuttle: Travels from Gate 2 (the Metro Rail Gate) to Carruth Plaza
• Metro Lift: Drop off and pick up at the West Center Drive Lane, enters and exits via Gate 12
• All 4 corners of NRG Stadium have elevators at entrances

ADA PLATFORM FLOOR SEATING

Enter using the South Side of NRG Stadium

NEED ASSISTANCE?

Please call 832-667-1400 or email ADAAccommodations@nrgpark.com

NRG Park may refuse entry of individuals in possession of prohibited items including, but not limited to: umbrellas, video or audio recorders or similar devices, professional camera equipment or lenses over 3” in length, laser pointers, weapons/firearms, air horns/whistles or other noisemakers, sealed packages of any kind, bottles or cans, coolers or containers, fireworks, inflatable objects, outside food or beverage (Exceptions are made for medical reasons and children). No remote controlled vehicles, including cars and unmanned aircraft (drones), are authorized to operate on NRG Park property.

For more information about NRG Park please check our A-Z Guide. For all other inquires please contact Guest Experience at guestexperience@nrgpark.com.

Accessible parking spaces are available and located throughout NRG Park on a first-come, first-served basis. Accessible parking spaces are intended for vehicles with proper state issued placard or license plate in addition to the NRG Park paid parking pass. Ask parking staff to assist in directing you to the designated ADA section at the front of the lot. If you encounter any issues with parking or your event experience, contact Guest Experience at 832-667-1400.

Email: ADAAccommodations@nrgpark.com

Link: Accessibility Guide

The NRG Stadium & NFL Clear Bag Policy strictly limits the size and types of bags that are permitted. When a clear bag policy is in effect, backpacks, purses, and diaper bags are not permitted. NRG Stadium strongly encourages fans not to bring any bags, however, the following will be permitted:

• Each fan may carry one bag that is clear plastic, vinyl, or PVC no larger than 12” by x 6” x 12” or a one-gallon clear plastic freezer bag (Ziploc bag or similar).
• Fans may carry in a small clutch purse no larger than 4.5″ x 6.5″, approximately the size of a hand, with or without a handle or strap. These small clutches are subject to search.
• Each ticket holder, including children, will be able to carry an approved clear bag and a clutch purse.
• Metal detector screening and a search of all items being carried in will take place at stadium gates. There are no provisions available at the stadium to store or safeguard any prohibited bags. Guests will be asked to return prohibited items to their vehicle.
• Diapers and wipes may be carried in a clear bag, however, diaper bags are not permitted.
• Small cameras and cell phones are permitted if carried in loosely or in an approved clear bag. Non professional cameras with non-removable lenses may be carried inside the stadium as long as the lens is less than three inches in length.
• Small clutch bags, approximately the size of a hand, with or without a handle or strap can be taken into the stadium with one of the clear plastic bags.
• An exception will be made for medically necessary items after proper inspection at a gate designated for this purpose. Please let our security staff know about medically necessary items before being scanned.
• Seat cushions without pockets, zippers or concealable areas must not exceed 18 inches wide. Non-approved seat cushions include large traditional seat cushions that have pockets, zippers, compartments, or covers.

There are no provisions to check prohibited bags or items at the stadium. Fans will be asked to either return prohibited items to parked vehicle, if they have not entered the stadium, or dispose of prohibited items at the gate. NRG Stadium and the Houston Texans are not responsible for items left behind, lost, stolen, or damaged.

Fans carrying non-approved bags will be turned away from the stadium before arriving at Access Control Points. Complimentary, disposable, clear plastic freezer bags will be available at the Access Control Points to afford guests the opportunity to transfer belongings to an approved bag before approaching the stadium. The empty, non-approved bag will not be allowed into the stadium and must be returned to a vehicle or disposed of at the gate.