All items allowed into NRG Park facilities are subject to inspection. Bags larger than 11" x 17" and all backpacks will not be allowed. Lockers and storage areas are not available. Purses and diaper bags are subjecy to inspection.

All ticket sales are final with the exception of canceled events. Guests wanting to return tickets for canceled events must do so at their point of purchase.

NRG Park facilities have a No Re-entry policy, unless otherwise posted. Once you exit a facility, you will not be permitted to return.

For more information on NRG Park’s public transit options, please visit our Public Transportation page.

For the safety concerns of patrons, NRG Park may refuse entry of individuals in possession of prohibited items including, but not limited to: all weapons and firearms, all handguns, air horns, video recorders, audio recorders, professional camera equipment, photography lenses over 3” in length, whistles, noisemakers, sealed packages of any kind, bottles, cans, coolers, containers, fireworks, Frisbees, inflatable objects (beach balls, swim equipment, etc.), illegal substances, laser pointers/pens, outside food or beverage (Exceptions are made for medical reasons and children), remote controlled cars, Hoverboards, UAVs, Drones, binocular cases and camera cases. This list is in no way exhaustive, and other items may be prohibited at the sole discretion of NRG Stadium Management.

Courtesy of NRG, Inc. and for your convenience, phone-charging stations are located inside of all NRG Park facilities.

To view parking map and for more detailed information, please visit our Parking page.

NRG Park understands that many guests are allergic or sensitive to chemicals in aftershaves, colognes and perfumes. NRG Park requests that guests refrain from wearing artificial scents of any kind when attending events.

Lost tickets may be replaced by calling the NRG Park Box Office. New tickets will be printed and the lost tickets will become void and invalid for entry. All lost tickets will be reported to NRG Park Security for monitoring.

Guests must receive a confirmation email before coming to NRG Park to pick up any lost items to verify that the item has actually been turned in. Items are held for 30 days before they are disposed of or donated to an appropriate charitable organization. To request information on a lost item, please email
Please allow 24 hours for a response.

  • NRG Stadium: Please report any lost items to any Guest Services booth located on the 100, 300 and 500 levels