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Ticket Information

Dear valued customer:

Due to the mandatory “Stay Home-Work Safe” Order issued by Harris County Judge Lina Hidalgo, to preserve the public health and safety in Harris County in the face of the coronavirus COVID-19, the NRG Park ticket windows are closed.  Due to the closure, an interim refund policy is in effect.  If you previously purchased Ticketmaster tickets at the NRG Park ticket windows to any of the recently canceled or rescheduled events and you require a refund please read below for our interim refund policy:  

Mail your Ticketmaster tickets (photocopies will not be accepted) along with your contact information including name, mailing address, email address and mobile/daytime phone number with the best time to contact you between 9am-5pm Monday thru Friday to:

         NRG Park Box Office

         Attention: TICKET REFUND

         One NRG Park

         Houston TX 77054

  • If you want to return via FedEx please use 832 667-1442 as the phone number
  • When the above information has been received a box office representative will contact you to initiate the refund process
  • If you purchased the tickets with cash NRG Park will refund your tickets and a check will be mailed to the name and address provided
  • Retain a photocopy of the tickets for your records until the refund has been confirmed

Anyone who does not want to mail in their tickets can bring their tickets to the NRG Park ticket window for a refund once we re-open. All timelines will be fluid based on the mandates from local authorities and best practices.  Our number one concern is the health and safety of our staff and customers.

For tickets purchased via ticketmaster.com or the TM mobile app

  • Canceled Events: Ticketmaster will automatically issue a refund to the method of payment used to purchase your tickets after the Promoter officially cancels the event. No action is required by the ticketholder.  Due to the current volume of canceled events, you should expect to receive your refund in as soon as 30 days.

Currently Canceled Events include Disney on Ice and Jurassic World.

  • Rescheduled Events: Ticketholders must request a refund for a rescheduled event thru ticketmaster.com

Note the above does not apply to RODEOHOUSTON tickets purchased at the NRG Park ticket windows.  Go to www.rodeohouston.com for rodeo ticket refund information.

The NRG Park Box Office will sell tickets to most all events at NRG Park. Events playing at NRG Stadium, NRG Center, NRG Arena and NRG Astrodome will have event day ticket sales at that specific venue, ticket sales hours will vary by show.

Tickets can be purchased via cash, VISA, MasterCard, American Express and Discover. Checks are not accepted.

credit cards

Box Office Hours:

10a.m. — 5p.m.
Monday
10a.m. — 5p.m.
Tuesday
10a.m. — 5p.m.
Wednesday
10a.m. — 5p.m.
Thursday
10a.m. — 5p.m.
Friday
10a.m. — 2p.m.
(Event Day Hours May Vary)
Saturday
CLOSED Sunday

* Box office hours may change due to holidays or event schedules.

Parking Map:

box-office-parking

BOX OFFICE FAQ

Q: Are tickets for all events at NRG Park available on Ticketmaster?

A: No.  For example RodeoHouston tickets are not sold on Ticketmaster (go to rodeohouston.com for more information).  There are other events which do not sell their event tickets on Ticketmaster, but currently most live entertainment events at NRG Park except RodeoHouston sell their tickets on Ticketmaster.

Q: Can I buy tickets at the NRG Park ticket windows with a credit card?

A: Yes.  For advance ticket sales at the NRG Stadium south ticket windows VISA, MasterCard, American Express and Discover cards are accepted. Checks are not accepted.  On the day of a show ticket sales may be cash only for certain events.  There are ATMs located near most ticket windows.

Q: Can I buy tickets at the box office without paying the Ticketmaster convenience fees?

A: Yes.  Tickets purchased at the NRG Park ticket windows do not include the Ticketmaster convenience fees.

Q: How can I buy handicap/accessible seats to a show?

A: Fans can buy handicap/accessible seats to a show being sold on Ticketmaster at www.Ticketmaster.com or at the NRG Stadium ticket windows subject to availability. Please visit our Accessibility Guide for more information.

Q: Is it true ticket prices may change from day to day?

A: Yes.  Promoters may decide to change their ticket prices based on market conditions.

Q: Does my child need a ticket?

A: For most events at NRG Park, children two years of age and older require a ticket for entrance.  Children under two on the lap are free, but this is not a blanket policy for all events.  For example NCAA events require that everybody must have a ticket.  For many family shows the rule is children one year of age and older require a ticket.  RodeoHouston’s current policy is children three years of age and older require a ticket. Please double check the policy for each show.

 

Please visit our full list of FAQ's for more information.

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