HR Department | NRG Park

Posted on April 13, 2023 by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Maintenance Mechanic III (MEP) at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one of a kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Maintenance Mechanic III to join our Engineering team. Under general supervision, performs work as needed to maintain and repair facility mechanical, electrical, and plumbing operating systems. Duties include semi-skilled tasks, which often require heavy lifting, a high degree of physical exertion and walking or standing for long periods of time. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following:

Maintain, troubleshoot and repair all kitchen mechanical, refrigeration and chilled water and boiler equipment and systems owned or operated by the NRG Park. Equipment includes but is not limited to cook tops, grills, ovens, steamers, coffee makers, vent hoods, walk-in coolers, freezers, ice machines, water treatment equipment, HVAC, chilled water systems, air handler units, and refrigerant reclamation.
Perform coil cleaning and preventative maintenance on all types of equipment and may repair fountain water systems and related mechanical systems; domestic hot and cold water systems and related equipment; sanitary pumps, tanks, fittings and valves; surge (fire) supply tanks, plumbing supplies and hoses.
Perform minor structural and mechanical tasks, limited carpentry, electrical maintenance and other duties as needed.
Identify parts or machines that need new parts or need to be replaced and places orders as necessary.
Participate in all safety-related classes and/or meetings.
Assist Lead and and/or Manager in training of other maintenance staff.
May perform other duties as assigned.

Supervisory Responsibilities

May lead and direct the work of others as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Understand the methods, principles, and practices required for the operation and maintenance of the mechanical, plumbing and electrical systems.
Properly use all equipment needed to perform required duties.
Be a skilled craftsman in the maintenance field.
Provide mechanical and troubleshooting skills.
Project management experience.
Know general techniques in plumbing, electrical wiring and ventilating systems.
Read and comprehend blueprints, drawings, electric motor schematics and other related materials.
Effectively operate, maintain and repair HVAC equipment.
Follow and adhere to all safety precautions, building codes, rules, regulations, risk management and emergency procedures.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility.
Work independently, exercising judgment and initiative.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Good written, verbal and computer skills.
Organize and prioritize work to meet deadlines.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Remain flexible and adjust to situations as they occur.
Work in a fast paced environment.

Education and/or Experience

High School Diploma/GED required or (5) years’ comparable experience plus required related experience may be considered in lieu of diploma.
Five (5) years’ experience operating and maintaining HVAC, water, plumbing and mechanical systems in a commercial/industrial facility.
Previous experience in operating the following equipment preferred: Genie Lift, Fork Lift, JLG Boom-lift and man-lifts, as well as other motorized lifting equipment.
EPA Universal Certification *Required*.
Registered Air Conditioning & Refrigeration Certification *Required*.
Apprentice Electrician License *Required*.
3^rd Grade Stationary Engineers License *Preferred*.
OSHA 10 *Preferred*.
Boiler Operating Permit *Required*.
Energy Management and Controls Certification *Preferred*.
HVAC and Plumbing Water Treatment Certification *Required*.
Refrigeration Systems and Controls Certification *Required*.

Skills and Abilities

Must uphold ASM Global safety standards.
Must provide exceptional customer service.
Must be able to effectively work with others.

Computer Skills

Operate standard office equipment and personal computer(s) using MS Windows, Excel, PowerPoint and Outlook.
Working knowledge of Building Automation Systems.

Other Qualifications

Be licensed to operate a motor vehicle in the United States.
Possess any licenses, certificates or training required by local, state or national authorities for the operation of the equipment found in the facility.
Must be available for on-call, after-hours, holidays and weekend support.
Work extended and/or irregular hours including nights, weekends and holidays, as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Must perform strenuous physical duties at times, including lifting, carrying, moving and climbing.
Must be able to lift 75lbs.
Must be able to stand and work on your feet for 8-10 hours a day
Must to able to stretch and reach.

Note

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

How To Apply:

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Maintenance-Mechanic-III_R10016334

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Posted on March 8, 2023 by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Event Coordinator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Event Coordinator to join our Events team. Under general supervision, the Event Coordinator coordinates all event preparation and performance aspects related to the facility. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following:

Communicate with clients to obtain necessary technical requirements and other event related information.
Accurately prepare event estimates in conjunction with the contractual proposals set forth by the Sales Team.
Work closely with and receive direction, mentorship, and coaching from Event Managers
Properly execute in a timely fashion all back-end paperwork related to the event, i.e., post event notes, settlements, photo uploads, etc.
Inspect buildings and specific meeting areas to evaluate suitability for occupancy, considering such factors as air circulation, lighting, location, room-size, and event requirements.
Ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the tenant’s contractual agreement.
Develop assignment schedules for staffing requirements for the proper presentation of events.
Monitor performance of front of house staff including guest services, security, medical and event staff.
Provides clear, concise, and timely communication of detailed requirements to all departments.
Assists in scheduling operational set-ups to provide equipment or service needs.
Monitors and supervises facility set-up when necessary.
Ensure all pertinent information is obtained, compiled in event files, and distributed to proper entities. This includes but is not limited to compiling, filing, and distributing medical service reports, incident reports, ejections, arrest, parking lists, staffing schedules and attendance reports.
Coordinate with the Box Office regarding technical and production requirements that impact sights lines and/or cause seating obstructions.
Manage the preparation for upcoming events. Knowledge of methods in setting up/tearing down events, housekeeping/cleaning techniques of large public facilities, exhibiting and show utilities (i.e., special lighting, booth wiring, compressed air, etc.) is useful.
Work irregular schedule to ensure proper supervision of all events and activities scheduled in the facility, as required.
May perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Possess knowledge of the principles of facility management, building operations, maintenance, practices, and safety requirements.
Coordinate and satisfy the requirements of multiple events occurring simultaneously.
Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
Work independently, exercising judgment and initiative and effectively under pressure and/or work stringent schedule and produce accurate results.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Organize and prioritize work to meet deadlines.
Follow oral and written instructions and communicate effectively with others in both oral and written form.

Education and/or Experience

Bachelor’s degree from an accredited four-year college or university and two (2) years related experience and/or training, or equivalent combination of education and experience.
CAD and Adobe Illustrator experience preferred.

Skills and Abilities

Remain flexible and adjust to situations as they occur.
Good written, verbal and computer skills.
Work in a fast-paced environment.
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

Computer Skills

Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, MS Word, and PowerPoint.

Other Qualifications

Be licensed to operate a motor vehicle in the United States.

Physical Demands

Note

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Event-Coordinator_R10015741

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Posted on March 6, 2023May 25, 2023 by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Guest Experience Manager at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park, NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Guest Experience Manager to join our Events team. Under general supervision, the Guest Experience Manager oversees and guarantees that the facility provides quality customer service to clients, guests, vendors, and all others serviced by the facility. Under direction of the Director of Event Services, the Guest Experience Manager provides proficient and comprehensive service-oriented training to the Event Services staff and specific NRG Park departments where necessary. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following:

Create a unique and standardized Customer Service Program for NRG Park.
Train employees on various aspects of providing exceptional customer service, presenting the highest professional image, and maintaining an effective working relationship with clients, employees, exhibitors, guests, and others encountered in the course of employment.
Train all partners and contractors on NRG Park Guest Services programs.
Responsible for the ASM Global Corporate Guest Services program.
Provide follow-up and public relations actions when warranted in assistance of the Guest Services Coordinator.
Assist with the handling of complaints from guests or partners in relation to Guest Services.
Work with tenants, Event Coordinators, Event Services Managers, Sales and Marketing personnel and others to increase level of exceptional customer service.
Manage facility’s compliance to Americans with Disabilities Act (ADA) compliance.
Work with tenants on guest service-related items pertaining to their events. Develop solutions and implement forward thinking objectives to increase level of service through property wide service training.
Develop and implement monthly employee recognition programs and other special in-house events.
Prepare and review with Director monthly reports on related guest services issues and challenges. Prepare solutions to any outstanding issues.
Create, establish, and distribute Guest Services handbooks and informational literature for staff.
Oversee and manage the Lost and Found program through the Guest Services Coordinator.
Manage and oversee the NRG Stadium tour program, including staffing and training tour guides, managing tour calendar, prepare and promote tours to large groups.
Enhance the guest and client experience with customer service programs.
May perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all policies and applicable laws.
Supervise Guest Services Staff (both in-house and sub-contracted personnel) and Guest Services Coordinator to help manage the expectations of the Guest Services department.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; schedule approvals; appraising performance; rewarding and disciplining employees.

Qualifications

Demonstrate knowledge of interpersonal relationships unique to the guest services industry.
Apply principles of organization, supervision, training, personnel development, staffing and scheduling.
Demonstrate knowledge in industry terminology, facility capabilities, operational procedures and event-related services.
Demonstrate the principles and techniques of supervision, training, budgeting and other administrative duties.
Work independently, exercising judgment and initiative.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Define problems, collect data, establish facts, and draw valid conclusions.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Remain flexible and adjust to situations as they occur.

Education and/or Experience

Bachelor’s degree from an accredited four-year college or university.
Two (2) to three (3) years related experience and/or training, or an equivalent combination of education or experience.

Skills and Abilities

Good written, verbal and computer skills.
Demonstrate exceptional skills in customer relations, communications and problem solving.
Work in a fast-paced environment.
Ability to speak in front of large groups for training sessions.

Computer Skills

Operate standard office equipment and personal computer(s) using Ticketmaster, MS Windows, Excel, MS Word, and PowerPoint.

Other Qualifications

Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.
Be licensed to operate a motor vehicle in Texas.

Physical Demands

Note

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

How to Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Guest-Services-Manager_R10015712

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Posted on March 1, 2023 by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Groundskeeper at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Groundskeeper to join our Sports Turf Management team. Under supervision from the Sports Turf Manager, the Groundskeeper assists in maintaining the playing field and grounds at the stadium, Houston Texans practice facility as well as the grounds surrounding the complex. Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion, such as planting, cleaning, and maintaining playable field conditions. Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following:

Assist in the maintenance of NRG Stadium artificial turf and Houston Texans practice facility fields to include mowing, fertilizing, grooming, painting, and cultivating.
Assist in the set up the playing field for all NFL games as well as other special events that come through the stadium, i.e., concerts, exhibits and soccer matches.
Assist in the maintenance of the field maintenance equipment and supplies and keep records of all maintenance and repairs.
Assist in the maintenance of the irrigation system (replace sprinkler heads, adjust distribution, inspect moisture content).
Assists in the planting and care of shrubs, flowers, trees, and grass.
Uses hand tools and equipment or light powered hand tools.
Operating various equipment to maintain various sports fields.
May perform other duties as assigned.

Supervisory Responsibilities

Not applicable.

Qualifications

Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
Understand and work from general instructions, specifications, blueprints, sketches, and preventative maintenance schedules.
Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner and be able to adhere to strict deadlines.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
Organize and prioritize work from event overviews and task lists to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Work independently, exercising judgement and initiative.
Work in a fast-paced environment
Perform manual labor for extended periods, often under unfavorable weather conditions.
Ensuring and following safety measures and regulations for forklift operation
Remain flexible and adjust to situations as they occur.
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

Education and/or Experience

High School Diploma or GED and related experience and/or training a plus.
Work experience in sports turf management preferred.
Certification or degree in sports turf management from an accredited university preferred.

Skills and Abilities

Remain flexible and adjust to situations as they occur.
Follow and communicate effectively both oral and written instructions.

Computer Skills

Operate a personal computer using Outlook, Windows, Word, Excel, Adobe Acrobat, and other standard office equipment.

Other Qualifications

Be licensed to operate a motor vehicle in the United States.
Two (2) years of experience operating machinery preferred.

Physical Demands

Must be able to lift 75 lbs.
Must be able to stand and work on your feet for 8-10 hours per day.
Must be able to stretch and reach.

Note

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Groundskeeper_R10015648

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Posted on February 14, 2023March 2, 2023 by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Project Coordinator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Project Coordinator to join our team. This position is responsible for a complex infrastructure including multiple business, event and building systems, programs, and projects. Also, acts as liaison, between project partners ensuring all project requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following

Develop and implement facility programs and manage projects.
Work with others to ensure they optimize the implementation process and oversee training approaches and content to drive adoption, shorten implementation times and grow learning.
Manage and organize large amounts of data from multiple sources.
Work with project partners ensuring all project requirements are met and facility rules, regulations and policies are adhered to.
Create long and short-term plans, including setting targets for milestones and adhering to deadlines.
Delegating tasks on projects to team members best suited for completion.
Making effective decisions when presented with multiple options.
Serve as a point of contact for teams when multiple teams are assigned to the same project to team actions remain in synergy.
Communicate with management team to keep the project aligned with their goals.
Schedule projects around event business.
Perform quality control on projects throughout development to maintain the standards expected.
Adjust schedules and targets on the projects as needs or financing changes.
Interact with all vendors to ensure adequate services and support.
Works closely with subcontractors tasked with project duties.
Support management implementation of effective safety policies for subcontractor safety.
Assists in preparing annual operating and capital budgets for all related materials, equipment and supplies to ensure system reliability and full operation.
Managing all project costs associated and ensure budgets are met.
May perform other duties as assigned.

Supervisory Responsibilities

Not Applicable.

Qualifications

Follow oral and written instructions and communicate effectively with others in both oral and written form.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Maintain an effective working relationship with clients, tenants, team members, exhibitors, patrons, and others encountered in the course of employment.
Communicate effectively with a broad array of individuals from various professional backgrounds.
Be familiar with principles and techniques of supervision, training, budget preparation and purchasing.

Education and/or Experience

Bachelor’s degree preferred and minimum (10) Years of project management experience or an equivalent combination of education and experience.
Must be familiar with NFPA Safety & Fire Codes and all applicable OSHA standards and regulations.
Experience in venue management preferred.

Skills and Abilities

Ability to work independently, exercising judgment and initiative in a fast-paced environment.
Remain flexible and adjust to situations as they occur.
Must be organized and have the ability to achieve specified goals and objectives by properly managing efforts of others.
Ability to prioritize work based on project priorities and be flexible to work on ad hoc tasks as assigned.
Identifies and resolves problems in a timely manner.
Ability to delegate and manage time effectively.
Interpersonal skills, including but not limited to verbal and nonverbal communication, the ability to handle conflict, teamwork, empathy, listening, and a positive attitude.

Computer Skills

Operate a personal computer using Outlook, Windows, Word, Excel, and other standard office equipment.
Must be able to create, read and interpret blueprints and CAD drawings, compile specifications, research applicable codes.
Must be proficient in CAD and Adobe Illustrator.

Other Qualifications

Ability to work extended and irregular hours that may vary due to events and functions and may include nights, weekends, and holidays, as needed.
Be licensed to operate a motor vehicle in the United States.

Physical Demands

Note

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

How to Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Project-Coordinator_R10015480

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Posted on February 7, 2023 by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Interactive Marketing and Design Coordinator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one of a kind premier sports and entertainment complex with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Interactive Marketing and Design Coordinator to join our team. Under general supervision, the Interactive Marketing and Design Coordinator, markets the complex and upcoming events to local community and within industry through website, social media, email blasts, media releases, promotions, and other marketing tools. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following:

Working with the Marketing & PR Manager and NRG Park Interns, serve as the social media voice of NRG Park, making sure NRG Park stays current with industry and social media trends, and interacts with fans while promoting events through multiple platforms.
Tasks include but are not limited to content creation, graphic design, producing and executing social media campaigns, serve as customer service representative to followers.
Update social media before, during and after NRG Park events.
Working with the Marketing & PR Manager and the NRG Park interns, maintain the complex website, ensuring all information is up-to-date and accurate.
Update static marquee board and electronic marquee.
Develop and design all graphic materials for the department including collateral materials, ads, postcards, newsletters, flyers, invitations, vouchers, electronic marquee artwork and other materials as needed using Adobe Illustrator, Adobe InDesign, and Adobe Photoshop.
Assist other departments with graphic needs.
Attend various meetings pertaining to Marketing & Public Relations department.
Attend various media events to help promote NRG Park events.
Working with the Marketing & PR Manager, create and implement social media and grassroots proposals for event marketing.
Working with the Marketing & PR Manager, recruit, interview, train and supervise Marketing and Public Relations Interns.
Update and deliver event calendars and online event listings.
Working with the Marketing & PR Manager, conceptualize and execute online promotions for events.
Create and disseminate e-blasts, text messages and mobile app push notifications to complex database and subscribers using various platforms including Ticketmaster Messenger/Mail Manager.
Working with the Marketing & PR Manager, manage Google Analytics account and track trends/traffic in Ticketmaster ONE.
Act as in-house photographer or coordinate with in-house photographer for NRG Park events.
Maintain files (i.e., press clips, photos, booking notices) and printed sales collateral.
Assist outside design agencies and other entities/clients with coordination of assets, quote printing projects and other supplies as needed.
Research markets as is relevant to NRG Park’s marketing and public relations efforts.
Working with the Marketing & PR Manager, create relevant reports that provide insight into buyer/bidder behavior and recommendations for improvement.
Manage all creative assets in an organized manner.
Working quickly and efficiently is a must.
May perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Strong organizational skills and ability to effectively work under pressure on multiple projects simultaneously, while meeting tight deadlines.
Maintain an effective working relationship with clients, tenants, employees, exhibitors, patrons, and others encountered in the course of employment.
Define problems, collect data, establish facts, and draw valid conclusions.
Remain flexible and adjust to situations as they occur.
Must be able to maintain confidentiality and use discretion when privy to sensitive information.

Education and/or Experience

Bachelor’s degree from an accredited four-year college or university, in sports and entertainment, marketing, public relations, mass communications or related field preferred.

Skills and Abilities

Excellent communication skills, both written and orally.
Ability to plan, organize, and implement advertising, promotion, publicity, and social media programs.
Strong proofreading abilities.
Ability to prepare effective reports.
Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

Computer Skills

Proficient in Adobe Creative Suite (Adobe Illustrator, Photoshop, InDesign, After Effects), Microsoft Word, Excel, PowerPoint, and Outlook. HTML and photography experience is a plus, but not required.

Other Qualifications

Demonstrate high level of energy and self-motivation to work effectively and enthusiastically with co-workers with a wide range of personalities.
Be licensed to operate a motor vehicle in the Unites States.

Physical Demands

Note

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

How To Apply https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Interactive-Marketing-and-Design-Coordinator_R10015375

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department at (832) 667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Posted on February 7, 2023 by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Marketing, PR, and Sponsorship Coordinator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Marketing, PR, and Sponsorship Coordinator to join our Executive team. Under general supervision, The Marketing, PR, and Sponsorship Coordinator, oversees and coordinates all aspects of the sales and service process for corporate and event sales. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following:

Coordinate Joint Marketing Agreement Sponsorship opportunities with tenants.
Manage sponsorship fulfillment to include facility signage and ticket allocations.
Contact prospective sponsor groups and individuals to initiate the sales effort.
Follow-up on leads generated by outside sources.
Compile bid proposals, sponsorship sales and revenues projection reports, client satisfaction studies and other relevant sales issues.
Participate in sponsorship sales presentations/proposals to prospective clients.
Conduct facility tours for prospective sponsorship clients.
Discuss the facility with site selection committees or designated others.
Assist in the preparation and design of sponsorship sales brochures, pamphlets, advertisements and other promotional materials.
Coordinate various marketing strategies including direct mail, packages, letters, and catalogs.
Conduct customer/client surveys to obtain marketing information about organization products and services.
Participate in other new market research and design.
Organize and prepare market research for comprehensive reports and assist in drafting, proofreading and processing reports and other related documents.
Develop and maintain marketing database that includes bulk mailing addresses, leads, new prospective clients, bookings, and customer files.
Answer general questions, assist persons seeking general information and handle distribution of facility information.
Assist in coordinating special in-house events, client outings, trade shows and public relations programs.
Research media buying opportunities and review media publications for Company exposure.
Work with the Interactive Marketing & Design Coordinator to develop social media strategies to be approved by the Director of Marketing & Public Relations.
Prepare written communication as needed to include press releases and media alerts.
May perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all policies and applicable laws.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Demonstrate excellent writing skills, creativity, especially as it relates to social media strategies.
Demonstrate knowledge in industry terminology, facility capabilities, operational procedures, event coordination and event-related services.
Demonstrate knowledge of principles, practices and terminology of public relations programs, advertising, marketing, sales presentation techniques, public speaking and operations of trade shows and conventions.
Possess knowledge of the principles of facility management, building operations, maintenance, practices, and safety requirements.
Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
Define problems, collect data, establish facts, and draw valid conclusions.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Follow oral and written instructions and communicate effectively with others orally, verbally and in written form.
Remain flexible and adjust to situations as they occur.
Work extended and/or irregular hours that may vary due to events, including nights, weekends, and holidays, as needed.

Education and/or Experience

Bachelor’s degree from an accredited four (4) year college of university in Marketing, Public Relations, Business Administration, Public Administration or related field.
Two (2) years related corporate and/or event sales experience and/or training, or an equivalent combination of education and experience.
Experience with placing social media advertising required.
Experience with Google AdWords and geo-targeting a plus.

Skills and Abilities

Excellent communication skills, both written and orally.
Ability to plan, organize, and implement advertising, promotion, publicity and social media programs.
Strong proofreading abilities.
Work independently, organize, and prioritize work to meet deadlines, while exercising judgment and initiative.
Work effectively in a fast-paced environment under pressure and/or stringent schedule and produce accurate results.

Computer Skills

Operate a personal computer using Mac, Windows, Outlook, Word, Excel, PowerPoint, Adobe Acrobat and other standard office equipment.
Knowledge of Adobe Photoshop, InDesign and Illustrator preferred.

Other Qualifications

Be licensed to operate a motor vehicle in the Unites States.

Physical Demands

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

Note

How To Apply https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Marketing--PR--and-Sponsorship-Coordinator_R10015374

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department at (832) 667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Posted on January 13, 2023June 2, 2023 by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Guest Experience Coordinator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Guest Experience Coordinator to join our Event Services team. The Guest Experience Coordinator, under direct supervision of the Guest Experience Manager, is responsible for thorough supervision, and coordination of direct personnel, subcontractors, and vendors. Responsible for providing positive solutions to any guest and/or staff challenges presented to them. Also, acts as liaison between the facility and clients, ensuring all client’s requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following:

Assist Guest Experience Manager in, interviewing, hiring, and training of Guest Services staff.
Assist with scheduling and supervision of part-time event staff and event receptionists as requested per event.
Acts as the Guest Services MOD for events as assigned.
During assigned events the Guest Services Coordinator will provide positive solutions to any guest and/or staff challenges presented to them.
Respond to guest inquiries and customer service issues daily through both verbal and written communication.
Maintain and order all necessary supplies and materials for the department.
Respond to tour line inquiries within a reasonable amount of time. From these inquiries, schedule Guest Services staff to execute these tours.
Maintain accurate records of all Lost and Found items.
Respond to telephone and email communications related to Lost and Found items.
Receive and screen telephone calls from guests and staff.
May perform other duties as assigned.

Supervisory Responsibilities

Carries out supervisory responsibilities in accordance with all policies and applicable laws.
Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

Demonstrate a positive, customer service-oriented attitude always.
Must be a creative problem solver who can identify solutions and address both employee and guest concerns efficiently and professionally while remaining calm under pressure.
Passion for motivating and developing employees, as well as building relationships.
Possess knowledge of the principles of facility management, building operations and basic safety skills.
Coordinate and satisfy the requirements of multiple events occurring simultaneously.
Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
Work independently, exercising judgment and initiative.
Work effectively under pressure and/or stringent schedule and produce accurate results.
Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
Good written, verbal and computer skills.
Organize and prioritize work to meet deadlines.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Pleasant and helpful telephone demeanor when assisting guests, clients, and staff.
Ability to work flexible hours based on events, including evenings, weekends, and holidays, as needed.

Education and/or Experience

Bachelor’s degree from an accredited four-year college or university.
One (1) to two (2) years related experience and/or training, or an equivalent combination of education or experience.
Minimum of 2 years clerical or administrative experience required.

Skills and Abilities

Remain flexible and adjust to situations as they occur.
Work in a fast-paced environment.

Computer Skills

Operate a personal computer using Windows, Word, Excel, Outlook, and other standard office equipment.

Other Qualifications

Be licensed to operate a motor vehicle in the United States.

Physical Demands

Note

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Guest-Services-Coordinator_R10015137-1

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Posted on January 13, 2023 by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Accounting Clerk at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. Under general supervision of the Director of Finance, the Accounting Clerk assists in the day-to-day operations of the Finance department including accounts payable and receivable as well as assign purchase orders and maintain the purchase order system.

Essential Duties and Responsibilities

Include the following:

Assist Director of Finance as instructed.
Prepare the daily cash receipts log.
Compile and sort documents, such as invoices and checks, confirming business transactions.
Assist with accounts payable including inputting, matching vendor invoices to purchase orders and check disbursement.
Maintain all Finance files; respond to inquiries and research discrepancies.
Assist in inputting accounting information into the accounting system as instructed.
Relieve Shipping and Receiving Clerk as necessary.
Assist Purchasing Manager.
Pick up and distribution of internal and external mail delivery daily.
Assist in maintaining internal audit controls & and participate in external audits.
Assist in monthly close process.
Maintain purchase order system.
Working quickly and efficiently is a must.
May perform other duties as assigned.

Supervisory Responsibilities

Not applicable.

Qualifications

Strong organizational skills and ability to effectively work under pressure on multiple projects simultaneously, while meeting tight deadlines.
Maintain an effective working relationship with clients, tenants, employees, exhibitors, patrons, and others encountered in the course of employment.
Define problems, collect data, establish facts, and draw valid conclusions.
Remain flexible and adjust to situations as they occur.
Must be able to maintain confidentiality and use discretion when privy to sensitive information.
Work extended and/or irregular hours including nights, weekends, and holidays, as needed.

Education and/or Experience

Associate degree from a two-year college or university preferred.
One (1) to two (2) years related experience and/or training; or equivalent combination of education and experience required.

Skills and Abilities

Understand and apply standard accounting principles, financial control procedures, computerized accounting systems/software, and financial management preferred.
Follow oral and written instructions and communicate effectively with others in both oral and written form.
Remain flexible and adjust to situations as they occur.
Work independently, exercising judgment and initiative.
Organize and prioritize work to meet deadlines.
Work effectively under pressure and produce accurate results.

Computer Skills

Operate a personal computer using Windows, Word, Excel, and other standard office equipment.
Experience on an accounting software package is preferred.
Solomon and File Maker Pro is a plus.

Other Qualifications

Be licensed to operate a motor vehicle in the United States.

Physical Demands

Note

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Accounting-Clerk_R10015135

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department at (832) 667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Posted on January 10, 2023 by HR Department

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Box Office Administrative Assistant at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. Under general supervision, the Box Office Administrative Assistant provides a variety of administrative support to the Director of Ticketing and designated personnel and/or departments. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

Essential Duties and Responsibilities

Include the following:

Draft letters, reports, and other correspondence in a timely, accurate manner.
Compose routine correspondence not requiring a supervisor’s attention.
Receive and screen telephone calls and visitors and provide routine information regarding events, operations, policies, and procedures.
Research and prepare daily sales reports, daily box office financial reports and additional reports as needed. Assist in the drafting, proofreading, and processing of these reports and related documents.
Prepare, process, and submit event staffing allocation reports and staffing estimate and billing reports as needed.
Learn and become competent with FileMaker Pro to process and submit purchase order requests as needed.
Process, route and file incoming and outgoing correspondence and ensure timely replies and/or action. Review all correspondence to remain informed of all activities and pertinent information
Maintain a variety of files and records of information such as attendance, event files and expense records.
Maintain and order all necessary supplies and materials for the offices.
Print, email, or text event tickets from computerized ticketing system.
May perform other duties as assigned.

Supervisory Responsibilities

Not applicable.

Qualifications

Communicate clearly, both written and orally, internally, and externally.
Prioritize and plan work activities as to use time efficiently.
Be organized, accurate, thorough, and able to monitor work for quality.
Must maintain a high standard of professional conduct, work ethic, and the highest level of confidentiality in all aspects of Human Resources.

Education and/or Experience

Two (2) years of college level business training and a minimum of three (3) years’ experience in a clerical or administrative positions; or an equivalent combination of education and experience.

Skills and Abilities

Possess strong interpersonal skills.
Remain flexible and adjust to situations as they occur.
Work in a fast-paced environment with constant interruption.

Computer Skills

Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word, and PowerPoint.

Other Qualifications

Work extended and/or irregular hours including evenings, weekends, and holidays, as needed.
Be licensed to operate a motor vehicle in the United States.

Physical Demands

Note

To Apply

Must include a recent copy of your resume with a cover letter and salary requirements as part of your application.

How To Apply https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Box-Office-Administrative-Assistant_R10015067

Only the first 150 resumes received will be considered.

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department at (832) 667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

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Author: HR Department