ASM Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for an ADA Coordinator at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement. We are a one of a kind premier sports and entertainment complex with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are committed to providing the highest level of service and accessibility to all of our guests, including those with disabilities. The ADA Coordinator will be responsible for ensuring that our venue complies with the Americans with Disabilities Act (ADA) and related regulations. This includes overseeing the implementation of policies and procedures to ensure equal access and participation for all individuals, regardless of their disabilities. As part of our commitment, we are seeking an experienced ADA Coordinator to join our team.
Essential Duties and Responsibilities
Include the following:
- Serve as the primary point of contact for concerns and inquiries on ADA issues, including, without limitation: accessibility, service animals, accessible parking, ticketing, and accessible seating.
- Collaborate with and provide guidance to Guest Services, Ticketing Box Office, and Event Management to ensure ADA compliance for events.
- Develop and provide ADA training for Guest Service staff members serving as ADA representatives during events. Coordinate with contractors providing staff for events to ensure that such staff receives the required ADA training.
- Ensure appropriate processes are in place to provide for the prompt resolution of complaints and inquiries regarding disability and accommodation requests.
- Maintain a record of all disability and accommodation requests, issues, and resolutions.
- Collaborate with Human Resources on accommodation requests, other employment ADA issues, and the development of ADA and disability awareness training for all staff relating to accessibility, rights and responsibilities, reasonable accommodation, and resources and policies.
- Collaborate with Legal Affairs on ADA compliance issues, investigations, and communication with relevant state and federal agencies.
- Collaborate with Marketing and Public Relations to ensure that accessibility information is communicated to the public.
- Conduct site visits and accessibility surveys of facilities and parking lots to ensure ADA compliance and/or resolve any ADA issues identified.
- Assist with the development and modification of ADA policies, practices, and protocols to ensure continued ADA compliance, incorporation of suggested practices, and disability accessibility and inclusion.
- Remain informed and current on disability laws, regulations, and guidance. Inform departments regarding relevant developments in ADA laws.
- Handle all needs for guests with disabilities including policies and procedures for ticketing, entrance/exiting, and overall ADA compliance.
- Work extended and/or irregular hours including nights, weekdays, and holidays as needed.
- May perform other duties as assigned.
- Carries out supervisory responsibilities in accordance with all policies and applicable laws.
- Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong organizational skills and ability to effectively work under pressure on multiple projects simultaneously, while meeting tight deadlines.
- Maintain an effective working relationship with clients, tenants, employees, exhibitors, patrons, and others encountered in the course of employment.
- Define problems, collect data, establish facts, and draw valid conclusions.
- Remain flexible and adjust to situations as they occur.
- Must be able to maintain confidentiality and use discretion when privy to sensitive information.
Education and/or Experience
- Bachelor's degree from an accredited institution of higher education with a concentration in disability services, rehabilitation, counseling, human resources, psychology, social work, policy, education, or another related field.
- Three (3) years of relevant experience providing resources and support for individuals needing accommodations in various settings.
- Deep knowledge of and experience applying the Americans with Disabilities Act (ADA), Americans with Disabilities Act Amendments Act of 2008 (ADAAA), and Section 504 of the Rehabilitation Act of 1973.
- Demonstrated ability to effectively communicate applicable laws and policies, rules, and regulations governing accommodations.
- Ability to maintain strict confidentiality.
- Equivalent combinations of education and experience will be considered.
Skills and Abilities
- Excellent communication skills, both written and oral.
- Ability to plan, organize, and implement advertising, promotion, publicity, and social media programs.
- Strong proofreading abilities.
- Ability to prepare effective reports.
- Ability to work long and irregular hours that may vary due to functions, including days, evenings, weekends, and holidays.
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
- Demonstrate a high level of energy and self-motivation to work effectively and enthusiastically with co-workers with a wide range of personalities.
- Be licensed to operate a motor vehicle in the United States.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.
The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.
How To Apply
Only the first 150 resumes received will be considered.
Applicants that need reasonable accommodation to complete the application process may contact the Human Resources Department at (832) 667-1803.
ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor.