Month: March 2023

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Event Coordinator at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Event Coordinator to join our Events team.   Under general supervision, the Event Coordinator coordinates all event preparation and performance aspects related to the facility.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Communicate with clients to obtain necessary technical requirements and other event related information.
• Accurately prepare event estimates in conjunction with the contractual proposals set forth by the Sales Team.
• Work closely with and receive direction, mentorship, and coaching from Event Managers
• Properly execute in a timely fashion all back-end paperwork related to the event, i.e., post event notes, settlements, photo uploads, etc.
• Inspect buildings and specific meeting areas to evaluate suitability for occupancy, considering such factors as air circulation, lighting, location, room-size, and event requirements.
• Ensure that the equipment, physical set-up, and personnel provided meet the requirements of the event and the tenant’s contractual agreement.
• Develop assignment schedules for staffing requirements for the proper presentation of events.
• Monitor performance of front of house staff including guest services, security, medical and event staff.
• Provides clear, concise, and timely communication of detailed requirements to all departments.
• Assists in scheduling operational set-ups to provide equipment or service needs.
• Monitors and supervises facility set-up when necessary.
• Ensure all pertinent information is obtained, compiled in event files, and distributed to proper entities. This includes but is not limited to compiling, filing, and distributing medical service reports, incident reports, ejections, arrest, parking lists, staffing schedules and attendance reports.
• Coordinate with the Box Office regarding technical and production requirements that impact sights lines and/or cause seating obstructions.
• Manage the preparation for upcoming events. Knowledge of methods in setting up/tearing down events, housekeeping/cleaning techniques of large public facilities, exhibiting and show utilities (i.e., special lighting, booth wiring, compressed air, etc.) is useful.
• Work irregular schedule to ensure proper supervision of all events and activities scheduled in the facility, as required.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Carries out supervisory responsibilities in accordance with all policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess knowledge of the principles of facility management, building operations, maintenance, practices, and safety requirements.
• Coordinate and satisfy the requirements of multiple events occurring simultaneously.
• Respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
• Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
• Work independently, exercising judgment and initiative and effectively under pressure and/or work stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Organize and prioritize work to meet deadlines.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.

 

Education and/or Experience        

• Bachelor’s degree from an accredited four-year college or university and two (2) years related experience and/or training, or equivalent combination of education and experience.
• CAD and Adobe Illustrator experience preferred.

 

Skills and Abilities

• Remain flexible and adjust to situations as they occur.
• Good written, verbal and computer skills.
• Work in a fast-paced environment.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Computer Skills

• Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, MS Word, and PowerPoint.

 

Other Qualifications

• Be licensed to operate a motor vehicle in the United States.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

 Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Event-Coordinator_R10015741

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Guest Experience Manager at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park, NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Guest Experience Manager to join our Events team.  Under general supervision, the Guest Experience Manager oversees and guarantees that the facility provides quality customer service to clients, guests, vendors, and all others serviced by the facility.  Under direction of the Director of Event Services, the Guest Experience Manager provides proficient and comprehensive service-oriented training to the Event Services staff and specific NRG Park departments where necessary.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Create a unique and standardized Customer Service Program for NRG Park.
• Train employees on various aspects of providing exceptional customer service, presenting the highest professional image, and maintaining an effective working relationship with clients, employees, exhibitors, guests, and others encountered in the course of employment.
• Train all partners and contractors on NRG Park Guest Services programs.
• Responsible for the ASM Global Corporate Guest Services program.
• Provide follow-up and public relations actions when warranted in assistance of the Guest Services Coordinator.
• Assist with the handling of complaints from guests or partners in relation to Guest Services.
• Work with tenants, Event Coordinators, Event Services Managers, Sales and Marketing personnel and others to increase level of exceptional customer service.
• Manage facility’s compliance to Americans with Disabilities Act (ADA) compliance.
• Work with tenants on guest service-related items pertaining to their events. Develop solutions and implement forward thinking objectives to increase level of service through property wide service training.
• Develop and implement monthly employee recognition programs and other special in-house events.
• Prepare and review with Director monthly reports on related guest services issues and challenges. Prepare solutions to any outstanding issues.
• Create, establish, and distribute Guest Services handbooks and informational literature for staff.
• Oversee and manage the Lost and Found program through the Guest Services Coordinator.
• Manage and oversee the NRG Stadium tour program, including staffing and training tour guides, managing tour calendar, prepare and promote tours to large groups.
• Enhance the guest and client experience with customer service programs.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Carries out supervisory responsibilities in accordance with all policies and applicable laws.
• Supervise Guest Services Staff (both in-house and sub-contracted personnel) and Guest Services Coordinator to help manage the expectations of the Guest Services department.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; schedule approvals; appraising performance; rewarding and disciplining employees.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Demonstrate knowledge of interpersonal relationships unique to the guest services industry.
• Apply principles of organization, supervision, training, personnel development, staffing and scheduling.
• Demonstrate knowledge in industry terminology, facility capabilities, operational procedures and event-related services.
• Demonstrate the principles and techniques of supervision, training, budgeting and other administrative duties.
• Work independently, exercising judgment and initiative.
• Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Remain flexible and adjust to situations as they occur.

 

Education and/or Experience        

• Bachelor’s degree from an accredited four-year college or university.
• Two (2) to three (3) years related experience and/or training, or an equivalent combination of education or experience.

 

Skills and Abilities

• Good written, verbal and computer skills.
• Demonstrate exceptional skills in customer relations, communications and problem solving.
• Work in a fast-paced environment.
• Ability to speak in front of large groups for training sessions.

 

Computer Skills

• Operate standard office equipment and personal computer(s) using Ticketmaster, MS Windows, Excel, MS Word, and PowerPoint.

 

Other Qualifications

• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.
• Be licensed to operate a motor vehicle in Texas.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

  

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How to Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Guest-Services-Manager_R10015712

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Groundskeeper at NRG Park in Houston, Texas. NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park. NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena. We are seeking a unique Groundskeeper to join our Sports Turf Management team. Under supervision from the Sports Turf Manager, the Groundskeeper assists in maintaining the playing field and grounds at the stadium, Houston Texans practice facility as well as the grounds surrounding the complex. Duties include skilled and semi-skilled tasks, which often require heavy lifting and a high degree of physical exertion, such as planting, cleaning, and maintaining playable field conditions. Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

• Assist in the maintenance of NRG Stadium artificial turf and Houston Texans practice facility fields to include mowing, fertilizing, grooming, painting, and cultivating.
• Assist in the set up the playing field for all NFL games as well as other special events that come through the stadium, i.e., concerts, exhibits and soccer matches.
• Assist in the maintenance of the field maintenance equipment and supplies and keep records of all maintenance and repairs.
• Assist in the maintenance of the irrigation system (replace sprinkler heads, adjust distribution, inspect moisture content).
• Assists in the planting and care of shrubs, flowers, trees, and grass.
• Uses hand tools and equipment or light powered hand tools.
• Operating various equipment to maintain various sports fields.
• May perform other duties as assigned.

 

Supervisory Responsibilities    

• Not applicable.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
• Understand and work from general instructions, specifications, blueprints, sketches, and preventative maintenance schedules.
• Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
• Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner and be able to adhere to strict deadlines.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Organize and prioritize work from event overviews and task lists to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Work independently, exercising judgement and initiative.
• Work in a fast-paced environment
• Perform manual labor for extended periods, often under unfavorable weather conditions.
• Ensuring and following safety measures and regulations for forklift operation
• Remain flexible and adjust to situations as they occur.
• Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Education and/or Experience        

• High School Diploma or GED and related experience and/or training a plus.
• Work experience in sports turf management preferred.
• Certification or degree in sports turf management from an accredited university preferred.

 

Skills and Abilities

• Remain flexible and adjust to situations as they occur.
• Follow and communicate effectively both oral and written instructions.

 

Computer Skills

• Operate a personal computer using Outlook, Windows, Word, Excel, Adobe Acrobat, and other standard office equipment.

 

Other Qualifications

• Be licensed to operate a motor vehicle in the United States.
• Two (2) years of experience operating machinery preferred.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

• Must be able to lift 75 lbs.
• Must be able to stand and work on your feet for 8-10 hours per day.
• Must be able to stretch and reach.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply

https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Groundskeeper_R10015648

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.