Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Outside Operations Manager at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.  We are seeking a unique Outside Operations Manager to join our Parking team.  Under direct supervision of the Director of Grounds, Operations and Parking, the Outside Operations Manager is responsible for thorough supervision, and coordination of direct personnel, subcontractors, and vendors. Responsible for the daily oversight of Parking’s outside operations, cashier vault and event signs by performing the following duties personally or through subordinate supervisors.  Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Oversee all aspects of parking and traffic operations, including event coordination, parking lot set up/tear down, traffic control, filing permits for road closures, programming vehicle and pedestrian directional signage and permits for placement.
  • Staffing, which will include Parkers, Lead Parkers, Parking Supervisors, Cashiers, Cashier Supervisors and Office Supervisors.
  • Implement and train all employees on the parking procedures, preventive maintenance schedules, emergency plans, and safety/risk management policies that conform to NRG Park standards.
  • Manage the preparation and negotiation of service agreements for parking services, maintenance, and other service agreements as needed.
  • Review contracts for compliance with event and/or government specifications and NRG Park requirements.
  • Assist in the preparation of the annual operating budget and recommend an annual capital budget for long-range repairs and improvements to the parking lots.
  • Authorize the requisition of equipment and supplies within budget guidelines.
  • Manage labor projections for Cashiers, Parking staff and Police to optimize proper traffic control and minimize labor expenses on all events within the projection guidelines.
  • Responsible for daily audits and surveillance of parking gates.
  • Responsible for maintaining all equipment.
  • Handles ordering and maintaining all additional equipment needed for events.
  • Maintains correspondence with all clients, subcontractors, and vendors.
  • Works directly with all Event Managers to ensure all requests are handled effectively.
  • Attend all meetings as required.
  • Stay current with new technology and methods to improve Parking Operations.
  • Oversee cash handling operations to include monetary reconciliation, audit controls, roll-stock inventory.
  • May perform other duties as required.

 

Supervisory Responsibilities    

  • Carries out supervisory responsibilities in accordance with all policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain an effective working relationship with clients, patrons, employees, exhibitors, contractors, vendors, and others encountered in the course of employment.
  • Accept accountability for own decisions, performance, and behavior.
  • Maintain a client service-oriented attitude.
  • Maintain strong organization skills.
  • Position is routinely required to work outdoors and is exposed to the elements (heat, rain, etc.)
  • Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
  • Understand and work from general instructions, specifications, blueprints, sketches, and preventative maintenance schedules.
  • Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
  • Organize and prioritize work from event overviews and task lists to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Remain flexible and adjust to situations as they occur.
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Education and/or Experience   

  • Bachelor’s Degree from an accredited four-year college or university required.
  • (4) years’ related experience and/or training in the public assembly industry in a supervisory or management position; or an equivalent combination of education and experience.

 

Skills and Abilities

  • Work independently, exercising judgement and initiative.
  • Work in a fast-paced environment.

 

Computer Skills  

  • Operate a personal computer using Windows, Word, Excel, E-mail, Internet, CAD/Drawing, Parking Systems software, and sign/graphic programs.

 

Other Qualifications 

  • Be licensed to operate a motor vehicle in the United States.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Outside-Operations-Manager_R10013790

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department (832)667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Journeyman Electrician at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Journeyman Electrician to join our Engineering team.   Under general supervision, the Electrician performs a variety of semi-skilled and skilled tasks to repair and maintain all electrical equipment in and around the building.  Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Troubleshoot all electrical malfunctions. Assist repairing all inoperable electrical equipment and circuits.
  • Follow preventative maintenance schedule for all electrical machinery, equipment, and wiring.
  • Assist with preparing and repairing electrical fixtures and sockets to run required wires for computer hook-ups.
  • Inspect and assist on all electrical work, telephone hook-ups and wiring to ensure the facility meets safety standards.
  • Advise the facility of all problems related to the electrical systems.
  • Report any event caused damages to supervisor.
  • Maintain, order and pick-up adequate spare parts and supplies.
  • Observe supervisor advising construction contractors, promoters, event coordinators and others on event’s electrical requirements.
  • Assist with special event preparation, conversions, and post event needs, as requested.
  • Catalog all work, repairs, and damages in a daily log.
  • Record all Lockout/Tag out task and assignments in logbook.
  • May perform other duties as assigned.

 

Supervisory Responsibilities    

  • Not applicable.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
  • Demonstrate proper knowledge and use of all procedures, techniques, machines, materials, equipment and tools used in electrical construction and maintenance.
  • Understand and work from general instructions, specifications, blueprints, sketches and preventative maintenance schedules.
  • Demonstrate ability to carry out tasks in a reliable, productive, and expedient manner and be able to adhere to strict deadlines.
  • Demonstrate knowledge of practices and procedures related to event set-up and conversions, typical methods and techniques for cleaning and maintaining the facility and proper use and care of hand power tools.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Follow all policies/procedures, risk management, safety precautions, rules, regulations, and emergency procedures established at the facility.
  • Organize and prioritize work from event overviews and task lists to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.

 

Education and/or Experience        

  • High School Diploma or GED.
  • Graduate of an accredited technical school preferred.
  • 3-5 years of hands-on experience as a Journeyman Electrician *Required*.
  • Journeyman Electrician license *Required*.
  • OSHA 30 Hour General Industry Certificate preferred.

 

Skills and Abilities

  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Work independently, exercising judgement and initiative.
  • Work in a fast-paced environment.
  • Remain flexible and adjust to situations as they occur.
  • Perform manual labor for extended periods, often under unfavorable weather conditions.

 

Computer Skills

  • Not applicable.

 

Other Qualifications

  • Be licensed to operate a motor vehicle in the United States.
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

  • Must be able to lift 50lbs.
  • Must be able to stand and work on your feet for 8-10 hours a day.
  • Must be able to stretch and reach.
  • Climbing ladders and working from heights as necessary.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Journeyman-Electrician_R10013717-1

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for an Operations Coordinator at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one of a kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Operations Coordinator to join our Operations team.   Under general supervision, coordinates, supervises, and directs personnel, subcontractors, and the daily activities involved in the successful execution of events and maintenance of the facility by performing the following duties personally or through subordinate supervisors.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Assist with all aspects of operations including supervision, event coordination, equipment maintenance, event staffing, setups and changeovers, event services, fire and life safety and customer service.
  • Train staff on all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations, and emergency procedures.
  • Prepare work schedules, set staffing responsibilities and review quantity and quality of work performed. Schedule full/part-time employees and subcontracted service providers (stagehands, Temp labor, etc.) according to event demands.
  • Investigate, analyze, and resolve operational problems and complaints.
  • Act as a liaison with tenants, contractors, and facility users as needed.
  • Maintain equipment and inventory, including order all necessary supplies and materials and coordinate needed equipment with the Operations Department or outside service contractors as needed.
  • Report irregularities, discrepancies, damage or loss of property or any other safety concerns to supervisor.
  • May perform other duties as assigned.

 

Supervisory Responsibilities    

  • Carries out supervisory responsibilities in accordance with all policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Demonstrate knowledge in operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
  • Must possess a thorough understanding of facility’s layout, and operational equipment.
  • Demonstrate knowledge of practices and procedures related to event set-up and conversions; typical methods and techniques for cleaning and maintaining the facility equipment; and proper use and care of hand and power tools.
  • Have experience with the principles and techniques of supervision, training, budget preparation and purchasing.
  • Understand and work from general instructions, specifications, sketches, event documents and preventive maintenance schedules.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Ensuring and following safety measures and regulations for forklift operation.
  • Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
  • Position may be required to work outdoors and is exposed to the elements (heat, rain, etc.)
  • Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility.
  • Work independently, exercising judgement and initiative.
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.

 

Education and/or Experience        

  • Bachelor’s degree from an accredited four-year college or university.
  • Three (3) years related experience and/or training in the public assembly facility industry in a supervisory or management position; or an equivalent combination of education and experience.

 

Skills and Abilities

  • Work in a fast paced environment.
  • Remain flexible and adjust to situations as they occur.

 

Computer Skills

  • Operate a personal computer using Outlook, Windows, Word, Excel and other standard office equipment.

 

Other Qualifications

  • Be licensed to operate a motor vehicle in the United States.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

  • Meet the physical demands of the job and perform strenuous physical duties for extended periods, including lifting, carrying, moving and climbing with or without reasonable accommodations.
  • Must be able to lift 75lbs.
  • Must be able to stand and work on your feet for 8-10 hours a day.
  • Must to able to stretch and reach.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply  https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Operations-Coordinator_R10013550-1

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Full-Time Box Office Manager at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Full-Time Box Office Manager to join our Box Office team.   Under direct supervision, the Box Office Manager oversees ticket sales and all aspects of Box Office operation by performing the following duties personally or through subordinates.  Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Directs and oversees the internal control of daily operations as outlined in the ASM Global Box Office Manual.
  • Coordinates all event information between the promoter, facility personnel and the ticket company in a timely manner.
  • Works with event promoter and appropriate personnel to establish ticket pricing and seating configuration.
  • Builds and modifies all computer ticket events and issues computer access codes to facility management.
  • Coordinates the house scale for all ticket events.
  • Maintains communication with ticket company representatives for updates and/or revisions in computer operations.
  • Monitors daily ticket sales for all upcoming events and communicates information to the Director and promoter representative.
  • Prepares cash bank and daily accurate inventory of all tickets distributed and available for sale.
  • Prepares and presents the final box office statement for settlement of each event.
  • Responds to customer complaints and service requests to maintain a positive rapport with the ticket buying public.
  • Establishes files on each event that consist of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits and ticket inventory schedules.
  • Supervises, instructs, and trains ticket sellers as to the proper selling procedures.
  • Assists or sells tickets as needed.
  • Opens and or closes ticket window as required.
  • Manages accurate fulfillment of promoter, group, venue and suite ticket orders.
  • Accurately dispenses tickets as requested by patrons; accepts payment and makes change accurately.
  • Maintains accurate count when selling hard tickets or accesses computer for count of computer printed tickets.
  • Maintains accurate record of daily balance of cash received, tickets sold and change bank/vault.
  • Fills reservations for seats by telephone or mail, handles Will-Call window according to procedures, or other related duties as assigned by supervisor.
  • Demonstrates excellent customer service skills, responds promptly to customer needs, responds to requests for service and assistance, able to work independently and handle most box office questions without assistance.
  • Efficiently and courteously answers questions concerning prices, seating, and events. Gives information concerning coming attractions.
  • Maintains accurate count of tickets sold, money received from ticket sellers and change banks
  • Prepares and submits a daily report of business transactions.
  • Makes bank deposits.
  • May perform other duties as assigned.

 

Supervisory Responsibilities    

  • Carries out supervisory responsibilities in accordance with all policies and applicable laws.
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Working knowledge and experience with computer ticket systems required. Experience with Ticketmaster, Presence, Archtics, TM1 and mobile ticketing a plus.
  • Must have professional attitude and appearance.
    • Excellent communication, problem solving, and organizational skills required.
    • Demonstrated knowledge of accounting and financial procedures, including record keeping and reconciliation.
    • Knowledge of supervisory principles and practices.
    • Excellent good customer service and public relations skills.
    • Demonstrated knowledge of ticket selling and box office operations.
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Education and/or Experience   

  • Bachelor's Degree preferred.
  • 3 years related experience required, or equivalent combination of education and experience.
  • Experience with computer ticketing required.
  • Experience in accounting and customer service essential.
  • Box office experience in a similar environment strongly preferred.
  • Supervisory experience required.

 

Skills and Abilities

  • Work independently, exercising judgement and initiative.
  • Work in a fast-paced environment.
  • Ability to prioritize multiple projects and work with minimal supervision.
  • Excellent problem solving and oral and written communication skills.
  • Remain flexible and adjust to situations as they occur.
  • Must be able to work with minimal supervision.
  • Ability to analyze data and figures.
  • Ability to coordinate and schedule staff.
  • Ability to count money, make change accurately.

 

 Computer Skills

  • Operate a personal computer using Ticketmaster, Outlook, Windows, Word, Excel, and other standard office equipment.
  • Experience in computerized ticket systems required.

Other Qualifications 

  • Be licensed to operate a motor vehicle in the United States.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Box-Office-Manager_R10013549

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.