Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Part-Time Ticket Seller at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one of a kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Part-Time Ticket Seller person to join our Box Office team.   Under direct supervision, the Ticket Seller processes single ticket sales, exchanges, and tax credits at the facility’s box office.  Also, acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Process single ticket sales at the box office and assist with group sales when requested.
  • Answer questions concerning admission fees, fares, schedules, reservations, coming attractions and ticket policies.
  • Exchange tickets and process tax credits for box office patrons.
  • Balance all applicable transactions for the date of service and complete all necessary reports before departure.
  • Open cash and all monies, checks, vouchers, coupons, or credit cards received during daily sales.
  • Keep daily balance sheet of cash received and tickets sold in the form of a sales report.
  • Maintain a daily audit of all ticketed events.
  • May perform other duties as assigned.

 

Supervisory Responsibilities    

  • Not applicable.

       

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Calculate mathematical computations and handle financial transactions rapidly and accurately in a fast paced environment.
  • Possess understanding of the operational procedures, facility capabilities, industry terminology, event-related services, and technical requirements for the types of events anticipated at the facility.
  • Follow all policies/procedures, risk management, safety precautions, rules, regulations and emergency procedures established at the facility.
  • Demonstrate ability to carry out tasks in a reliable, productive and expedient manner and be able to adhere to strict deadlines.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Organize and prioritize work from event overviews and task lists to meet deadlines.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Maintain a client service oriented attitude.
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays. Day time availability preferred.

 

Education and/or Experience   

  • High School diploma or GED.
  • One to three months related experience and/or training; or an equivalent combination of education and experience.

 

Skills and Abilities

  • Work in a fast paced environment.
  • Work independently, exercising judgement and initiative.
  • Remain flexible and adjust to situations as they occur.

 

Computer Skills  

  • Operate computerized ticketing system and standard office equipment.

 

Other Qualifications 

  • Cash handling experience is preferred.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Ticket-Seller_R10013471

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for Part-Time Guest Services Staff at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one of a kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking unique staff join our Events team.   The Guest Services Staff under general supervision, performs various duties in connection with scheduled events.  Duties will vary between facility and events.  Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Work Guest Services booth during events assisting guests with directions, event information, item checks, and ticket relocation.
  • Assist and bring resolution to guest issues and complaints, with empathy and a focus on satisfaction. Use supervisor support when necessary.
  • Provide guest and event information outside in information chairs.
  • Provide special accommodations for wheelchairs and other physically handicapped patrons, senior citizens, students and groups.
  • Assist with hospitality services as needed.
  • Serve as tour guide providing information and assisting visitors and patrons.
  • Serve as a tram guide, giving information to guests as they ride NRG Park trams in the parking lots.
  • During day-to-day operations, serve as an ambassador of NRG Park, assisting guests, contractors and staff.
  • May perform other duties as assigned.

 

Supervisory Responsibilities    

  • Not Applicable.

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work independently, exercising judgment and initiative.
  • Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons and others encountered in the course of employment.
  • Define problems, collect data, establish facts, and draw valid conclusions.
  • Good written and verbal skills.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Work in a fast paced environment.
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends and holidays.

 

Education and/or Experience        

  • High School diploma or GED and one (1) to three (3) months related experience and/or training; or an equivalent combination of education and experience.

 

Skills and Abilities

  • Good written, verbal and computer skills.
  • Remain flexible and adjust to situations as they occur.

 

Computer Skills

  • Operate and be proficient utilizing standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, Word and PowerPoint.

 

Other Qualifications

  • Be licensed to operate a motor vehicle in the United States.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

  • Must be able to assist and transport mobility impaired guests safely in a wheelchair to and from assigned location during events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Guest-Services-Staff_R10013469

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resourced Department (832)667-1803.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Summary

ASM Global, the leader in privately managed public assembly facilities has an excellent and immediate opening for a Part-Time Command Center Operator at NRG Park in Houston, Texas.  NRG Park is in the fast lane for opportunity and excitement.  We are a one-of-a-kind premier facility with four major venues within one giant park.  NRG Center (one million+ sq. ft. Convention Center), NRG Stadium (home of the Houston Texans and The Houston Livestock Show & Rodeo), NRG Astrodome (“The” Astrodome), and NRG Arena.    We are seeking a unique Part-Time Command Center Operator to join our Security team.  Under general supervision, the Command Center Operator is responsible for the surveillance of all security and television monitors on the facility and surrounding grounds, monitoring all access control systems and the dispatching of response personnel. Acts as liaison between the facility and clients, ensuring all clients’ requirements are met and facility rules, regulations and policies are adhered to.

 

Essential Duties and Responsibilities

Include the following:

  • Monitor all surveillance and access control equipment contained by the facility.
  • Investigate/Dispatch on all safety and security-related incidents. Follow-up all incidents with written reports and recommendations.
  • Establish and maintain effective working relationships with all entities who maintain business offices on facility.
  • Maintain records and compile reports for management on an as needed basis.
  • Work irregular schedule to ensure proper supervision of all events and activities scheduled in the facility, as required.
  • May perform other duties as assigned.

 

Supervisory Responsibilities    

  • Not Applicable.

       

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Engage in decisions related to crowd management in a prompt and decisive manner during crisis situations.
  • Work independently, exercising judgment and initiative.
  • Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
  • Follow oral and written instructions and communicate effectively with others in both oral and written form.
  • Maintain and handle confidential information.

 

Education and/or Experience   

  • At least one (1) year related experience and/or training required.

 

Skills and Abilities

  • Good written, verbal and computer skills.
  • Ability to organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
  • Remain flexible and adjust to situations as they occur.
  • Work in a fast-paced environment.
  • Ability to work long and irregular hours that may vary due to functions and may include day, evening, weekends, and holidays.

 

Computer Skills  

  • Operate standard office equipment and personal computer(s) using Outlook, MS Windows, Excel, MS Word and PowerPoint, CCTV and Security Systems.

 

Other Qualifications 

  • Be licensed to operate a motor vehicle in the United States.
  • Possess any appropriate licenses as required by the State.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

 

Note

The essential responsibilities of this position are described under the headings above.  They may be subject to change at any time due to reasonable accommodation or other reasons.  Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

 

To Apply

Please include a recent copy of your resume with a cover letter and salary requirements as part of your application.

 

How To Apply https://asmglobal.wd1.myworkdayjobs.com/careers/job/Houston-TX/Command-Center-Operator_R10012978

 

Only the first 150 resumes received will be considered.

 

Applicants that need reasonable accommodations to complete the application process may contact the Human Resources Department at (832) 667-1803.

 

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.